包邮商务英语函电

module i  basics for international business correspondence  chapter 1  international business english correspondence    i. about the course    ii. guidelines for effective business correspondence    iii. layout of business e-mails and letters    business link    skill trainingmodule ii  establishing business relations  chapter 2  establishing business relations    lesson 1  self-introduction    lesson 2  first inquiry    lesson 3  contact customers after fair    business link    skill training    useful expressions    module hi  business negotjation  chapter 3  inquiry and reply    lesson 4  inquiring for quantity discount    lesson 5  asking to quote two kinds of prices    lesson 6  a tabulated order inquiry    skill training    useful expressions  chapter 4  offers and counter-offers    lesson 7  a non-f'trm offer    lesson 8  a counter-offer    lesson 9  offering substitute material    business link    skill training    useful expressions  chapter 5  order and contract    lesson 10  asking to send an s/c    lesson 11  asking to send po    lesson 12  sending s/c and p/i    business link    skill training    useful expressions  chapter 6  production and inspection    lesson 13  inline inspection reports    lesson 14  failed in inspection    lesson 15  asking to release the shipment    business link    skill training    useful expressions  chapter 7  payment    lesson 16  payment negotiation    lesson 17  proposing payment by d/p at sight    lesson 18  settling balance payment    skill training    useful expressions  chapter 8  establishment of and amendment to l/c    lesson 19  urging establishment of l/c    lesson 20  amend the l/c with correct amount    lesson 21  amendment to l/c    business link    skill training    useful expressions  chapter 9  packing and marking    lesson 22  inner packing and labeling    lesson 23  outer packing    lesson 24  container loading    business link    skill training    useful expressions  chapter 10 shipment    lesson 25  shipping instructions    lesson 26  confn-ming delivery date    lesson 27  asking for partial shipment    business link    skill training    useful expressions  chapter 11  insurance    lesson 28  insurance information    lesson 29  insurance clause    lesson 30  asking the seller to cover insurance    business link    skill training    useful expressions  chapter 12  complaints, claims and settlement    lesson 31  claim on export carton    lesson 32  settling complaint    lesson 33  settlement on inferior quality    business link    skill training    useful expressions附录a  外销员考试模拟题参考文献