包邮航空服务英语

unit 1 telephone information电话问询
  lesson 1 enquires about flight information询问航班信息
  lesson 2 telephone reservations电话预订
  lesson 3 reservation change预定更改
  lesson 4 reconfirmation座位再确认
  lesson 5 requesting special services申请特殊服务
unit 2 ticketing service客票服务
  lesson 1 purchasing a ticket购票
  lesson 2 ticket reissue客票的换开
  lesson 3 ticket endorsement客票的签转
  lesson 4 ticket refund退票
  lesson 5 issuing tickets出  票
unit 3 checkin procedure值机服务
  lesson 1 passenger check in办理乘机手续
  lesson 2 pre—assigned seat cancelled座位被取消
  lesson 3 unaccompanied minor无人陪伴儿童
  lesson 4 missing the time for check—in错过办理登机时间
  lesson 5 check in for a passenger with physical difficulties为行动不便的乘客办理登机
  lesson 6 request party seats要求几人在一起的座位
unit 4 baggage service行李服务
  lesson 1 checked baggage交运行李
  lesson 2 baggage inquiry行李查询
  lesson 3 excess baggage超重行李
  lesson 4 oversized baggage超大行李
  lesson 5 baggage deposit行李寄存
  lesson 6 baggage claim行李提取
  lesson 7 free baggage allowance免费行李额
unit 5 vip service贵宾服务
  lesson 1 handing of vip贵宾引导
  lesson 2 vip service贵宾服务
  lesson 3 meeting an vip贵宾的接机
  lesson 4 handling of vip for departure贵宾送机
unit 6 security check安全检查
  lesson 1 immigration人境
  lesson 2 customs海关
  lesson 3 going through the security check过安全检查
  lesson 4 managing the crowds疏导人群
  lesson 5 special circumstance特殊情境
unit 7 flight service空中服务
  lesson 1 welcome aboard欢迎登机
  lesson 2 seat座位
  lesson 3 exchanging seats换位子
  lesson 4 belonging随身物品
unit 8 before takeoff起飞前准备
  lesson 1 security check安全检查
  lesson 2 cabin preparation客舱准备
unit 9 cabin service客舱服务
  lesson 1 comprehensive综合
  lesson 2 drinks饮料
  lesson 3 for meal供餐
  lesson 4 duty—free sales免税品销售
  lesson 5 flight delays航班延误
  lesson 6 entertainment rest娱乐休息
unit 10 landing着陆
  lesson 1 the guest下客
  lesson 2 the airport and destination机场和目的地
  lesson 3 the airport service机场服务
unit ii safety and emergency应急处理
  lesson 1 the processing of the cabin fire客舱失火的处理
  lesson 2 handle passenger cabin客舱释压的处理
  lesson 3 emergency evacuation procedures应急撤离程序
  lesson 4 emergency medical treatment应急医疗处置
unit 12 announcement航空广播
  lesson 1 preflight briefing飞行前准备
  lesson 2 boarding and greeting登机与问候
  lesson 3  before take—off  起飞前
  lesson 4 meal and entertainment service  餐饮和娱乐服务
  lesson 5 duty—free sales免税销售
  lesson 6 first aid，safety and emergency急救、安全和应急
  lesson 7 delay and enquiries延迟与查询
  lesson 8 landing着陆
参考文献