包邮城市轨道交通客运服务英语

background introductionunit 1 enjoying co1orfu1 metrounit 2 getting to know the metro faci1itiesunit 3 being fami1iar with supportive systemsunit 4 greeting and making introductionunit 5  information and ticket serviceunit 6 security checkunit 1 subway broadcastingunit 8 first aiding for sick passengersunit 9 asking and directing waysunit 10 coping with emergenciesunit 11 dea1ing with 1ostunit 12 hand1ing comp1aintsunit 13 copingwithgreatpassengerf1owsunit 14 hand1ing bad weather during operationunit 15 having a good journey 附录appendix1地铁车站指示标识一览表2地铁广播提示一览表3地铁行业常用术语中英文对照4部分国家地区地铁标识一览表 参考文献