包邮涉外旅游沟通技巧与实务

Destination旅游目的地沟通Module 1The Common Traveling Destinations常见旅行 目的地 /1 Module 2Talking about Holidays & Making Decisions 谈论假期，并选定目的地/3 Module 3Making Preparations for Traveling旅行准备工作/5 Chapter 2 Visa & Passport办理护照与签证的沟通 Module 1Passports of Different Countries不同国家的护照/9 Module 2Where and How to Apply for a Passport护照 办理/11 Module 3How to Get a Visa to a Certain Country 如何申请签证/13 Chapter 3 Flights & Booking 机票预定服务 Module 1Famous Airlines 常见航空公司/19 Module 2How to Book an Air Ticket 订票/21 Module 3Air Tickets 飞机票/23 Module 4Timetables and Schedules 时刻表/24 Chapter 4 Boarding登机服务 Module 1Going through CheckIn Formalities登机手续 办理/29 Module 2Checking & Consigning Luggage 行李安检与 托运/32 Module 3How to Fill in Baggage Declaration Form 如何 填写申报单/34 Module 4On the Plane登机/36 Chapter 5 Airport Pick Up接站服务 Module 1Arrival抵达/40 Module 2Pick Up Guide接站攻略/42 Module 3Culture and Key Points 接站要点/45 Chapter 6 Accommodation 酒店入住沟通 Module 1Hotel Facilities 酒店常见设施/52 Module 2Hotel Reservation酒店预订/55 Module 3Check in and Check out入住和退房/56 Module 4Other Situations 其他情况/58 Chapter 7 Sightseeing 观光游览服务 Module 1Bali AttractionsⅠ巴厘岛景点Ⅰ/62 Module 2Bali Attractions Ⅱ巴厘岛景点Ⅱ/64 Module 3Ask for Directions 问路/67 Chapter 8 Shopping购物服务 Module 1Where to Buy the Souvenirs in Bali 在哪里购买 纪念品/70 Module 2How to Bargain 讨价还价/72 Module 3Etiquettes of GiftGiving in China在中国送礼的 礼节/75 Chapter 9 Departure离港服务 Module 1Preparing for Departure离港准备工作/78 Module 2Shopping at DFS机场免税店购物/80 Module 3Departure 离港/82 Chapter 10 Dealing with Complaints投诉处理 Module 1Complaining of the Hotel 酒店投诉/87 Module 2Trouble on the Way 旅行途中遇到的麻烦/91 Module 3Something on the Plane 飞机上的情形/94 参考文献/98