包邮后浪出版公司关键责任(影印第2版)

INTRODUCTION　What Is Crucial Accountability? And Who Cares? 引言　什么是关键责任？谁关心？ PART ONE　Work on Me First: What to Do Before an Accountability Discussion **部分　从我做起：在问责对话之前要做什么 CHAPTER 1　Choose What and If: How to Know What Conversation to Hold and If You Should Hold It 第1 章　选择谈什么和是否谈：如何知道你要谈什么，以及你是否应该谈论它 CHAPTER 2　Master My Stories: How to Get Your Head Right Before Opening Your Mouth 第2 章　掌控我的故事：如何在开口之前保持头脑清醒 PART TWO　Create Safety: What to Do During an Accountability Discussion 第二部分　营造安全氛围：在问责对话过程中要做什么 CHAPTER 3　Describe the Gap: How to Start an Accountability Discussion 第3 章　描述差距：如何开始一场问责对话 CHAPTER 4　Make It Motivating: How to Help Others Want to Take Action 第4 章　激发动机：如何帮助他人使之想要采取行动 CHAPTER 5　Make It Easy: How to Make Keeping Commitments (Almost) Painless 第5 章　化难为易：如何让他人（几乎）不痛苦地遵守承诺 CHAPTER 6　Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk 第6 章　保持专注和灵活：当他人转移话题、大喊大叫或生气时做什么 PART THREE　Move to Action: What to Do After an Accountability Discussion 第三部分　走向行动：在问责对话之后要做什么 CHAPTER 7　Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action 第7 章　商定一个行动计划并跟进：如何取得承诺并付诸行动 CHAPTER 8　Put It All Together: How to Solve Big, Sticky, Complicated Problems 第8 章　整合起来：如何解决大的、棘手的、复杂的问题 CHAPTER 9　The 12 “Yeah-Buts”: How to Deal with the Truly Tough 第9 章　12 个“对，但是”情况：如何应对真正艰难的处境 APPENDIX A　Where Do You Stand? A Self-Assessment for Measuring Your Accountability Discussion Skills 附录A　你的问责对话技能处在哪个水平？ 一份自我评估表 APPENDIX B　Six-Source Diagnostic Questions: The Six-Source Model 附录B　基于行为的6 个影响源的诊断问题：影响源模型 APPENDIX C　When Things Go Right 附录C　当事情进展顺利时 APPENDIX D　Discussion Questions for Reading Groups 附录D　供阅读小组讨论的问题