跨境电商英语口语实例大全

CHAPTER 01 售前交流Pre-sale Communication PART 1-1 网络商店The E-shop /2 UNIT 01 了解商铺The Information of Store /2 UNIT 02 店家不在线Not Online /6 UNIT 03 询问产品Asking about Products /9 UNIT 04 商品限购Limits on Purchases /13 UNIT 05 产品已下架The Goods has been taken down /17 PART 1-2 进行议价Negotiating about the Price /20 UNIT 01 讨价还价Bargain over the products /20 UNIT 02 商品折扣Discount for this Commodity /23 UNIT 03 促销活动Sales Promotion /26 UNIT 04 零售和批发Retail and Wholesale /30 CHAPTER 02 售中交流On-sale Communication PART 2-1 下订单Placing Order /34 UNIT 01 店内选品In-store Selection /34 UNIT 02 库存状况Inventory Situation /37 UNIT 03 特殊要求Specific Needs /42 UNIT 04 在线订购Online Ordering /45 PART 2-2 支付管理Payment Management /49 UNIT 01 价格调整Adjust the Price /49 UNIT 02 介绍付款程序Introducing the Payment Procedure /52 UNIT 03 介绍退款条件Introducing Refund Conditions /55 UNIT 04 介绍退款程序Introducing the Refund Procedure /58 UNIT 05 定期付款Scheduled Payment /61 PART 2-3 出货管理Delivery Order Management /64 UNIT 01 产品包装Packing of Products /64 UNIT 02 提醒买家已发货Reminding the Buyer of the Ship Date /67 PART 2-4 物流选择The Logistics Selection /70 UNIT 01 邮政物流Post Logistics /70 UNIT 02 商业快递Commercial Express Delivery /73 UNIT 03 专线物流Special Line Logistics /76 UNIT 04 跟踪交付状态Following the Delivery Situations /79 CHAPTER 03 售后交流After-sale Communication PART 3-1 售后服务After-sale Service /84 UNIT 01 维修服务Maintenance Service /84 UNIT 02 无条件退货Returning Goods Unconditionally /87 PART 3-2 特殊情况Special Situation /90 UNIT 01 延迟发货Delaying the Delivery /90 UNIT 02 不可抗力The Force Majeure /93 UNIT 03 客户要求改地址Customers Requests of changing Address /95 UNIT 04 取消订单Canceling the Order /98 UNIT 05 拒绝退款Refusing to a Refund /101 CHAPTER 04 商铺营销Net-Shop Marketing PART 4-1 营销活动Marketing Activities /106 UNIT 01 推广策略Promotion Strategy /106 UNIT 02 商家促销Merchants' Launched Promotions /109 UNIT 03 节日促销Holiday promotion /111 UNIT 04 品牌营销Brand Marketing /114 PART 4-2 产品管理Product Management /117 UNIT 01 产品发布Product Releasing /117 UNIT 02 选择产品Product Selection /119 UNIT 03 处理劣质品Disposal of Inferior Products /122 CHAPTER 05 B2B 交易Business-to-Business Trade PART 5-1 线上交流Online Communication /126 UNIT 01 讨论产品细节Discussing the Product Details /126 UNIT 02 价格讨论The Price Discussion /129 UNIT 03 运输方式Modes of Transport /132 PART 5-2 邮件交流E-mail Communication /135 UNIT 01 询盘The Inquiry /135 UNIT 02 报盘The Offer /138 UNIT 03 还盘Counter Offer /141 UNIT 04 订购Ordering Goods /144 UNIT 05 包装要求Packing Requirements /148 UNIT 06 赔偿损失Compensation for Loss /151 UNIT 07 赔付方案Compensation Proposal /154 UNIT 08 投保一切险To Cover All Risks /157 UNIT 09 节日问候Holiday Greetings /161 UNIT 10 推荐新品Recommending New Products /163 UNIT 11 祝贺与感谢 Congratulations and Thanks /165 CHAPTER 06 线下交流Offline Communication PART 6-1 接待客户Reception of Clients /172 UNIT 01 预约安排Appointment Arrangement /172 UNIT 02 参观产品展示室Visiting the Product Showroom /175 PART 6-2 合作形式The Format of Co-operation /179 UNIT 01 合资经营Joint Venture /179 UNIT 02 技术转让Technology Transfer /182 UNIT 03 补偿贸易Compensation Trade /185 PART 6-3 商务谈判Business Negotiation /188 UNIT 01 要求佣金Asking for the Commission /188 UNIT 02 客户会议Customer Meeting /191 UNIT 03 签订合同Sign a Contract /195 CHAPTER 07 客户反馈与纠纷Customer Feedback and Disputes PART 7-1 客户差评Negative Feedback /200 UNIT 01 邀请客户反馈Inviting Customer Feedback /200 UNIT 02 物流慢Logistics is too Slow /203 UNIT 03 服务态度差Poor Service Attitude /206 UNIT 04 处理中差评Disposal of Neutral and Negative Comment /209 PART 7-2 产生纠纷Give Rise to a Dispute /212 UNIT 01 质量问题Quality Problems /212 UNIT 02 弄错货物Misplaced Goods /215 UNIT 03 货物破损The Goods is Damaged /218 UNIT 04 退货Sales' Returning /222