包邮职通商务英语(第三版)综合教程1

UNIT 1 Business Kaleidoscope
Section Ⅰ Lead-in
Section ⅡReading What Is Business?
Section Ⅲ Language Focus
Section Ⅳ Business Writing Business Letters
Section Ⅴ Listening & Speaking Expressing Opinions
Section Ⅵ Business Etiquette Business Greetings and Introductions

UNIT 2 Business Enterprise
Section Ⅰ Lead-in
Section Ⅱ Reading What Form of Business Enterprises Is Best for You?
Section Ⅲ Language Focus
Section Ⅳ Business Writing A Company Profile
Section Ⅴ Listening & Speaking Presenting a Company
Section Ⅵ Business Etiquette Tips for Cross-Cultural Communication in Language

UNIT 3 Business Plan
Section ⅠLead-in
Section Ⅱ Reading Business Plan
Section Ⅲ Language Focus
Section Ⅳ Business Writing Agendas
Section Ⅴ Listening & Speaking Holding a Meeting
Section Ⅵ Business Etiquette Business Meeting Etiquette

UNIT 4 Business Relationship
Section ⅠLead-in
Section Ⅱ Reading What Is Corporate Entertainment?
Section Ⅲ Language Focus
Section Ⅳ Business Writing Business Cards & Business Greeting Cards
Section Ⅴ Listening & Speaking Socializing
Section Ⅵ Business Etiquette Tips for Fine Dining Etiquette
Review of UNITS 1-4

UNIT5 Marketing
Section ⅠLead-in
Section ⅡReading The Marketing Mix
Section Ⅲ Language Focus
Section Ⅳ Business Writing Telephone Messages
Section Ⅴ Listening & Speaking Business Telephoning
Section Ⅵ Business Etiquette Telephone Manners

UNIT 6 Retail Business
Section ⅠLead-in
Section ⅡReading Retail Trade
Section Ⅲ Language Focus
Section Ⅳ Business Writing Business Memos
Section ⅤListening & Speaking Offering Help
Section Ⅵ Business Etiquette Business Manners
UNIT7 Banking
Section ⅠLead-in
Section ⅡReading The Business of Banking
Section Ⅲ Language Focus
Section Ⅳ Business Writing Notices
Section Ⅴ Listening & Speaking Giving and Asking for Advice
Section Ⅵ Business Etiquette Good Banking Etiquette

UNIT 8 Customer Service
Section ⅠLead-in
Section Ⅱ Reading What Is Customer Service?
Section Ⅲ Language Focus
Section Ⅳ Business Writing Letters of Complaints
Section Ⅴ Listening & Speaking Dealing with Complaints
Section Ⅵ Business Etiquette Ten Commandments of Customer Services
Review of UNITS 5-8
GLOSSARY