包邮医院公共服务窗口医务人员英语手册(培训教材)

Unit 1 One-Stop Outpatient Services
一站式门诊服务/ 1
Section 1 Scenarios for General Inquiries and Assistance
一般咨询辅助场景/ 1
Conversation 1 Indicating Department Locations
指明科室位置/ 1
Conversation 2 Stamping Medical Certificates
医疗证明盖章/ 3
Conversation 3 Photocopying Medical Records 复印病历/ 4
Conversation 4 Assisting Adding Appointments
协助现场加号/ 5
Conversation 5 Assisting Registering via the WeChat
Platform 协助在微信平台挂号/ 7
Section 2 Scenarios for Recommending Departments and
Doctors 导医导诊场景/ 10
Conversation 1 Recommending a Department
推荐科室/ 10
Conversation 2 Recommending a Doctor 推荐医生/ 11
Section 3 Scenarios for Assisting with the Use of Self-Service
Kiosks 自助服务机使用辅助场景/ 13
Conversation 1 Assisting Getting a Queue Number
协助取号/ 13
Conversation 2 Assisting Printing Medical Records and
Reports 协助打印病历和就诊报告/ 15
Unit 2 Registration/Payment
挂号/ 缴费/ 18
Section 1 Scenarios for Walk-in Registrations
现场挂号场景/ 18
Conversation A Walk-in Registration 现场挂号/ 18
Section 2 Scenarios for Phone Pre-registrations
电话预约挂号场景/ 21
Conversation 1 Making an Appointment
电话预约时间/ 21
Conversation 2 Re-scheduling an Appointment
更改预约时间/ 24
Section 3 Scenarios for Making Payment 缴费场景/ 25
Conversation 1 Making Payment Without Insurance
Coverage 无保险病人缴费/ 25
Conversation 2 Making Payment With Insurance Coverage
有保险病人缴费/ 27
Section 4 Scenarios for Cancellations and Refunds
退号退费场景/ 29
Conversation 1 Dealing with Cancellation and Refund
Requests 退号退费要求处理/ 29
Conversation 2 Dealing with Refund Requests Involving One
Department 涉及一个科室的退费要求
处理/ 31
Conversation 3 Dealing with Refund Requests Involving
Several Departments（with medical insurance
deductions）涉及多个科室的退费要求处理
（有医保报销）/ 32
Unit 3 Tests/Imaging
检验/ 影像学检查/ 35
Section 1 Scenarios for Tests 检验场景/ 35
Conversation 1 Doing a Blood Test 血液检查/ 35
Conversation 2 Doing a Urine Test 尿液检查/ 38
Conversation 3 Doing a Stool Test 粪便检查/ 40
Section 2 Scenarios for Imaging 影像学检查场景/ 41
Conversation 1 Doing a Computed Tomography
CT 检查/ 41
Conversation 2 Doing a Ultrasonography 超声检查/ 44
Conversation 3 Doing an Electrocardiogram Exam
心电图检查/ 46
Unit 4 Pharmacy Services
药房服务/ 49
Section 1 Scenarios for Dispensing Western Medicine 发西药/ 49
Conversation Dispensing Pills/Tablets/Capsules/Syrup
发药丸/ 药片/ 胶囊/ 糖浆/ 49
Section 2 Scenarios for Dispensing Traditional Chinese Medicine
Herbs 发中药/ 52
Conversation 1 Briefing on Taking Chinese Herbal
Granules 讲解服用中药颗粒/ 52
Conversation 2 Briefing on Decocting a Chinese Medicine
Herbs 讲解煎煮中药/ 54
Unit 5 Injection Therapies
注射治疗/ 58
Section 1 Scenarios for Intravenous Injections
静脉注射场景/ 58
Conversation Giving an Intravenous Injection 静脉注射/ 58
Section 2 Scenarios for Allergic Tests 过敏试验场景/ 62
Conversation Doing a Penicillin Allergic Test
青霉素过敏试验/ 62
Section 3 Scenarios for Intramuscular Injections
肌内注射场景/ 64
Conversation Giving an Intramuscular Injection
肌内注射/ 64
Section 4 Scenarios for Subcutaneous Injections
皮下注射场景/ 67
Conversation 1 Preparing for Administering Vaccines
疫苗接种前准备/ 67
Conversation 2 Administering Vaccines 疫苗接种/ 70
Unit 6 Hospitalization Services
住院服务/ 73
Section 1 Scenarios for Admissions 入院场景/ 73
Conversation 1 Getting a Queue Number 取号/ 73
Conversation 2 Admission Formalities
办理入院手续/ 74
Section 2 Scenarios for Discharges 出院场景/ 78
Conversation 1 Discharge Formalities（1）
办理出院手续（1）/ 78
Conversation 2 Discharge Formalities（2）
办理出院手续（2）/ 81
Conversation 3 Answering Enquiries about Medicare
Reimbursements 医疗保险报销咨询
解答/ 82
Unit 7 Emergency
急诊/ 86
Section 1 Scenarios for Chest Pain 胸痛场景/ 86
Conversation Managing a Chest Pain 处理胸痛/ 86
Section 2 Scenarios for High Grade Fever 高热场景/ 89
Conversation Managing a High Grade Fever
处理高热/ 89
Section 3 Scenarios for Diarrhea 腹泻场景/ 91
Conversation Managing a Diarrhea 处理腹泻/ 91
Section 4 Scenarios for Trauma 外伤场景/ 94
Conversation Managing Trauma 处理外伤/ 94
Unit 8 Physical Examination Services
体检服务/ 96
Section Scenarios for Routine Physical Examinations
例行体检场景/ 96
Conversation 1 Making an Appointment for Health
Screening 电话预约体检/ 96
Conversation 2 Assisting Filling out the Form
协助填写表格/ 100
Conversation 3 Briefing on the Process and Procedures
讲解体检程序与步骤/ 102
附录1 医院科室中英文对照/ 108
附录2 疾病症状中英文对照/ 114
附录3 医院常见指示牌中英文对照/ 125