外贸英语函电实战

unit 1 establishing business relations建立贸易关系
1.self introduction
2.contact customer after the fair
3.enquiry from customer
4.take the information from other colleagues
5.contact customer by b2b web information
unit 2 sample charges样品费用
sample 1 customer ask for samples to send by fedex
sample 2 customer refuse to pay sample charges
sample 3 customer ask for more free samples
unit 3 price bargain价格商谈
1.new price request for repeat order
2.customer request for lower price
3.selling price increasing for sale
unit 4 package包装
sample 1 lables and giftbox revisation and confirmation
sample 2 dvd player artwork design revisation and confirmation
unit 5 payment term付款方式
sample 1 order confirmation
sample 2 payment negotiation
sample 3 skills on payment term discussion
sample 4 l／c 60 days confirmation
unit 6 shipment advice装船通知
sample 1 confirm shipping details
sample 2 confirm shipping documents draft
unit 7 complaint申诉
1.missing goods
2.making wrong production
3.making wrong osd language
4.making wrong giftbox
5.making wrong product color
unit 8 shipment出货
sample 1 shipment delay penalty
sample 2 solve product problems on shipment
sample 3 delay shipment and l／c amendment