包邮最新商务报告写作(上)(第9版)

section 1 technical communication basics
　chapter 1 definition of technical communication
　chapter 2 profiling audiences
　chapter 3 the technical communication process
　chapter 4 technical communication style
　chapter 5 researching
　chapter 6 designing pages
　chapter 7 using visual aids
　chapter 8 summarizing
　chapter 9 defining
　chapter 10 describing
section 2 technical communication applications
　chapter 11 sets of instructions
　chapter 12 memorandums and informal reports
　chapter 13 developing websites