涉外秘书英语

unit 1 making and answering telephone
接打电话
  1.1 answering an acquaintance's phone
  接听熟人电话
  1.2 answering a stranger's phone
  接听陌生人电话
  1.3 call transferring
  转接电话
  1.4 answering the phone for your boss
  上司不在或为上司挡驾的电话
  1.5 leaving and taking messages
  电话留言和记录
  1.6 when the telephone line is busy
  电话占线
  1.7 handling calls of wrong numbers
  接到拨错的电话和拨错电话后
  1.8 international telephone
  国际电话
  1.9 making and answering telephone calls by a secretary
  秘书如何接打电话
unit 2 reception
接待
  2.1 making appointments
  安排约见
  2.2 changing an appointment
  改变约见
  2.3 receiving visitors with an appointment
  接待有约而来者
  2.4 receiving visitors without an appointment
  接待无约而来者
  2.5 how to make visitors wait
  请来客等候
  2.6 declining visitors for your boss
  挡驾
  2.7 reception timetable
  接待表
  2.8 how to receive visitors
  如何接待来客
  2.9 how to make appointments
  如何安排约见
unit 3 arranging schedules and business trips for your boss
上司工作日程和商务旅行安排
  3.1 arranging schedules
  工作日程安排
  3.2 arranging business trips
  商务旅行安排
  3.3 booking airplane tickets
  预订机票
  3.4 enquiring about railway tickets
  询问火车票
  3.5 booking hotel rooms
  预订宾馆房间
  3.6 on the journey
  旅途中
  3.7 appreciation letters
  感谢函
unit 4 arranging meetings
安排会议
  4.1 meeting announcements
  会议通知
  4.2 meeting schedules
  会议日程表
  4.3 useful english words in conference
  会议服务中常用英语
  4.4 meeting minutes
  会议记录
  4.5 how to prepare an agenda
  如何制定议程
unit 5 mails，telexes and faxes
处理邮件和电传、传真
  5.1 registration of incoming mails
  收到邮件登记
  5.2 registration of expected mails
  将要收到邮件登记
  5.3 preparing mail digest
  邮件摘要
  5.4 forwarding of mails
  邮件转送
  5.5 mail routing slip
  邮件传阅
  5.6 telexes
  电传
  5.7 faxes
  传真
  5.8 how to deal with incoming mails
  如何处理收到的邮件
unit 6 how to write english letters
英文信函的写法
  6.1 an example
  普通英文信函举例
  6.2 the structure of an english letter
  普通英文信函的结构
  6.3 business letters
  英文商务信函
  6.4 format of english letters
  英文信函的格式
  6.5 the envelope
  英文信封的写法
unit 7 letters in socialization
常用社交类英文信
  7.1 invitations and replies
  邀请与答复
  7.2 appreciation letters
  感谢信
  7.3 congratulation letters
  贺信
  7.4 condolence letters
  慰问信
unit 8 business letters(i)
商务信函(一)
  8.1 enquiry and offer
  询价和报价信
  8.2 order
  订购信
  8.3 shipment
  装运
  8.4 payment
  付款信函
unit 9 business letters(ⅱ)
商务信函(二)
  9.1 trade contract
  贸易合同
  9.2 claims
  索赔
  9.3 settlement of claims
  理赔
unit 10 application for an secretarial job
如何应聘涉外秘书职位
  10.1 writing application letters
  写应聘信
  10.2 writing a resume
  写简历
  10.3 job interview skills
  求职面试技巧
  10.4 interview dialogues
  面试对话
  10.5 testing one's skills
  技能测试
  10.6 after the interview
  面试后
  10.7 how to prepare for an interview
  如何为面试作准备
参考文献
后记