客舱服务英语

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作者：林虹

出版社：人民交通出版社

本类榜单：外语

分类：外语 > 行业英语 > 其它行业外语

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ISBN：9787114119804
装帧：一般胶版纸
册数：暂无
重量：暂无
开本：16开
页数：248
出版时间：2015-02-01
条形码：9787114119804 ; 978-7-114-11980-4

本书特色

　　林虹主编的《客舱服务英语(人民交通出版社十二五民航运输类空中乘务专业规划教材)》是以培养学生英语实际应用能力和职业素养为出发点，融合国内外多家航空公司的服务标准及服务程序，按照空中乘务员的工作流程编写而成的。全书共18个单元，通过空中乘务员飞行期间各个阶段的服务和机上紧急情况与非正常航班等特殊情况的处理，强化客舱服务英语的训练，帮助学生全方位地了解空中乘务员的工作。本书内容翔实，尽力为学生设定不同情景来提高英语口语表达能力，同时提供大量与空中乘务专业相关的民航知识，加强学生职业素质的培养。　　本书可供高职高专院校空中乘务专业的教学选用，亦可供行业相关培训、岗前培训使用。

内容简介

本教材内容选取围绕乘务员的工作流程，融合国内与国外多家航空公司服务标准及服务流程，提供与客舱服务相关的词汇、服务用语，设定不同的情境，有针对性地培养学生口头表达能力。此外，该教材还包括客舱广播词的训练及乘务英语中级考试的学习内容。

unit 1  greetings and introductions  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 2 directing passengers  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 3 boarding and cabin check  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 4 take off  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 5  passenger comfort  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 6 berverage service  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 7  food service ⅰ  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 8  food service ⅱ  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 9  in-flight entertainment  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 10  duty-free sale  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 11  delay  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 12 turbulence  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 13 weather and time  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 14  dealing with health issues  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 15 safety a emergency ⅰ  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  181  part e  supplementary readingunit 16 safety & emergency ⅱ  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  196  part e  supplementary reading ,unit 17  before landing  part a  useful words and expressions  part b  dialogues  206  part c  public announcements  part d  work-task  part e  supplementary readingunit 18  disembarkation  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingwords and expressions list

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作者简介

林虹，女，副教授，1988年毕业于中国民航学院外语系，2001年赴英国德比大学深造，获教育学硕士学位。现任中国民航大学空乘专业负责人和教研室主任。长期从事大学英语、研究生英语、乘务英语的教学工作，主持和参加编写《飞机客舱设备与系统》、《机场运营与管理》、《民航运输英语教程》、《大学英语读写教程(一)要点分析》等多本丛书，并发表论文多篇。

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