全国职业技能英语系列教材餐饮英语MP3光盘1张

Unit 1〓Making and Accepting a Reservation1 Part A〓Making and Accepting a Reservation1 Part B〓Offering an Alternative to the Guests When Their Needs Are Not Available12 Unit 2〓Receiving the Guests23 Part A〓Receiving the Guests with the Reservation23 Part B〓Receiving the Guests without the Reservation31 Unit 3〓Ordering Food and Taking Orders I41 Part A〓Asking and Explaining Dishes41 Part B〓Recommending Dishes53 Unit 4〓Ordering Food and Taking Orders II63 Part A〓Asking What the Guest Prefers63 Part B〓Room Service75 Unit 5〓Ordering Dessert85 Part A〓Asking and Telling If Dessert Is Wanted I85 Part B〓Asking and Telling If Dessert Is Wanted II97 Unit 6〓Paying the Bill107 Part A〓Asking for the Bill and Ways of Paying107 Part B〓Explaining the Charge and Handling Mistakes on the Bill121 Unit 7〓Bar Service I133 Part A〓Asking What the Guest Wants to Drink133 Part B〓Telling What Is Wanted146 Unit 8〓Bar Service II155 Part A〓Asking before Serving and Serving the Guest155 Part B〓Asking How Much Is Owed and Saying Goodbye163 Unit 9〓Handling Complaints I173 Part A〓Complaining about Drinks173 Part B〓Complaining about Meat and Food182 Unit 10〓Handling Complaints II 189 Part A〓Complaining about Service189 Part B〓Showing the Way of Dealing with Complaints197 Vocabulary204 Key to Exercises209 Tapescript242 附录 293 参考文献296