航空服务英语口语教程

Unit 1 Making Reservations for Flight Tickets Unit 2 Telephone Information Unit 3 Inquiring at the Airport Unit 4 Check-in Service Unit 5 Baggage Acceptance Unit 6 Going for Security Check Unit 7 Security Check (1) Unit 8 Security Check (2) Unit 9 Special Circumstances of Security Check Unit 10 VIP Service Unit 11 Passenger Reception Unit 12 On-board Service Unit 13 In-flight Sales of Duty-free Items Unit 14 Special Passengers Unit 15 Preparing for Landing Unit 16 Emergencies (1) Unit 17 Emergencies (2) Unit 18 Saying Goodbye Unit 19 Connecting Flight Unit 20 Air Material Trade and Management Appendix 1 Announcements Appendix 2 Glossary