酒店情境英语

Lead-in Reading: Hotels and Their Classifications酒店及其分类 / 001 Part One Front Office Department 前厅部 / 007 Lead-in Reading: The Importance of Front Office前厅部的重要性 / 007 Unit 1 Room Reservations房间预订 / 009 Section 1 Listening Practice听力训练 / 009 Section 2 Speaking Practice口语提升 / 013 Section 3 Reading Practice阅读强化 / 015 Section 4 Cross-cultural Communication文化交流 / 018 Section 5 More Exercises练习巩固 / 019 Unit 2 The Reception Desk接待处 / 024 Section 1 Listening Practice听力训练 / 024 Section 2 Speaking Practice口语提升 / 029 Section 3 Reading Practice阅读强化 / 031 Section 4 Cross-cultural Communication文化交流 / 034 Section 5 More Exercises练习巩固 / 035 Unit 3 Concierge Service礼宾服务 / 039 Section 1 Listening Practice听力训练 / 039 Section 2 Speaking Practice口语提升 / 044 Section 3 Reading Practice阅读强化 / 046 Section 4 Cross-cultural Communication文化交流 / 050 Section 5 More Exercises练习巩固 / 051 Unit 4 The Information Desk问讯处 / 055 Section 1 Listening Practice听力训练 / 055 Section 2 Speaking Practice口语提升 / 059 Section 3 Reading Practice阅读强化 / 061 Section 4 Cross-cultural Communication文化交流 / 064 Section 5 More Exercises练习巩固 / 066 Unit 5 Front Desk Cashier前台收银 / 069 Section 1 Listening Practice听力训练 / 069 Section 2 Speaking Practice口语提升 / 073 Section 3 Reading Practice阅读强化 / 075 Section 4 Cross-cultural Communication文化交流 / 078 Section 5 More Exercises练习巩固 / 079 Unit 6 The Business Center商务中心 / 083 Section 1 Listening Practice听力训练 / 083 Section 2 Speaking Practice口语提升 / 087 Section 3 Reading Practice阅读强化 / 089 Section 4 Cross-cultural Communication文化交流 / 091 Section 5 More Exercises练习巩固 / 093 Unit 7 Handling Guest Complaints客人投诉处理 / 095 Section 1 Listening Practice听力训练 / 095 Section 2 Speaking Practice口语提升 / 099 Section 3 Reading Practice阅读强化 / 102 Section 4 Cross-cultural Communication文化交流 / 104 Sectio