饭店情景英语

序（Foreword） 前言（Preface） Section 1 Front Office Unit One Room Reservations Unit Two Concierge Unit Three Check In Unit Four Information Desk Unit Five Switchboard Operator Unit Six Business Centre Unit Seven Check Out Unit Eight Handling Complaints Section 2 Food & Beverage Unit One Restaurant Reservations Unit Two Receiving the Guest Unit Three Taking Orders Unit Four Serving the Food Unit Five Paying the Bill Unit Six Room Service Unit Seven Café Service Unit Eight Bar Service Unit Nine Handling Complaints Section 3 Housekeeping Unit One Guiding the Guests to Their Rooms Unit Two Chamber Service Unit Three Laundry Service Unit Four Maintenance Service Unit Five Handling Complaints Section 4 Other Services Unit One At the Recreation & Fitness Center Unit Two At the Clothing Store Unit Three At the Souvenir Store Reference（参考文献） Appendix 酒店组织机构图 酒店各岗位名称中英对照表 餐具常用词汇中英对照表 餐厅常用词汇中英对照表