客户服务英语(中等职业教育涉外呼叫服务系列教材)

前言 Unit 1 What Kind of Hotel and Room Would You Like to Reserve Background Information of Hotel 1 Listening 2 Reporting 3 Typing Training 4 Quiz 5 Supplementary Study Unit 2 What Kind of Flight Do You Prefer Background Information about Plane Taking 1 Listening 2 Reporting 3 Typing Training 4 Quiz 5 Supplementary Study Unit 3 How Often Do You Go to the Beauty Center Background Information about Beauty Care Service 1 Listening 2 Reporting 3 Typing Training 4 Quiz 5 Supplementary Study Unit 4 What Direction of the House Do You Prefer Background Information of Real Estate Agents 1 Listening 2 Reporting 3 TypingTraining 4 Quiz 5 Supplementary Study Unit 5 Could You Spare Me a Minute to Do a Survey Background Information of Doing a Survey 1 Listening 2 Reporting 3 Typing Training 4 Quiz 5 Supplementary Study Unit 6 Would You Please Tell Me Your Phone Number Background Information about Complaint 1 Listening 2 Reporting 3 TypingTraining 4 Quiz 5 Supplementary Study Unit 7 Would You Give Me Your Policy Number Please Background Information of Insurance Policy 1 Listening 2 Reporting 3 Typing Training 4 Quiz 5 Supplementary Study Unit 8 Would You Please Tell Me Your Account Number Background Information of the Call Center of Banking Services 1 Listening 2 Reporting 3 Typing Training 4 Quiz 5 Supplementary Study Transcripts Keys 参考文献