实用酒店英语

Chapter Ⅰ Front Office Services前台服务 Unit 1 Room Reservations客房预订 Unit 2 Concierge Services礼宾服务 Unit 3 Check—in Services登记入住服务 Unit 4 Check—out Services结账退宿服务 Unit 5 Complaint Services处理投诉服务 Chapter Ⅱ Housekeeping客房服务 Unit 6 Showing Room客房迎宾服务 Unit 7 Chamber Services客房配套服务 Unit 8 Handling Guest Room Emergencies处理客房突发事件服务 Chapter Ⅲ Food&Beverage餐饮服务 Unit 9 Table Reservations餐桌预订 Unit 10 Greeting the Guests餐厅迎客服务 Unit 11 Taking Orders点菜服务 Unit 12 Serving Dishes席间服务 Unit 13 Bar Services吧台服务 Chapter Ⅳ The Business Center商务中心 Unit 14 Operator Services总机服务 Unit 15 Meeting Services会展服务 Unit 16 Travel Services旅游服务 Unit 17 Health and Recreation Services康乐服务 Chapter Ⅴ Hotel Management and Introduction酒店管理和介绍 Unit 18 Interview and Orientation Training面试和迎新培训 Unit 19 Hotel Introduction酒店介绍 参考文献 Appendix 1 Vocabulary词汇 Appendix 2 Hotel Organization and Staff 酒店组织机构及人员 Appendix 3 Commonly Used Expressions in Food&Beverage常用餐饮词汇