项目绩效管理 项目考核与监控指标的设计和量化(第4版)

第1 章 项目管理的变化趋势·································································1
1.0 介绍·····················································································2
1.1 高管对项目管理的观点···························································2
1.2 复杂项目···············································································5
1.3 全球项目管理······································································.12
1.4 项目管理方法论和框架··························································.14
1.5 有效治理的必要性································································.19
1.6 约定项目管理······································································.19
1.7 客户关系管理······································································.21
1.8 项目管理的其他发展·····························································.22
1.9 从一个新的视角来定义项目成功··············································.23
1.10 无纸化项目管理的发展························································.28
1.11 项目管理成熟度和度量指标··················································.29
1.12 项目管理标杆对照和度量指标···············································.33
1.13 结论················································································.38
第2 章 度量指标改善的驱动力··························································.39
2.0 介绍··················································································.39
2.1 干系人关系管理···································································.40
2.2 项目审计和PMO ·································································.50
2.3 对范围蔓延的介绍································································.51
2.4 项目健康检查······································································.57
2.5 管理不良项目······································································.62
第3 章 度量指标·············································································.75
3.0 介绍··················································································.75
3.1 项目管理度量指标：早期·······················································.76
3.2 项目管理度量指标：当前视角·················································.78
3.3 对度量指标管理的误解··························································.79
3.4 向企业高管推销度量指标管理·················································.80
3.5 理解度量指标······································································.81
3.6 度量指标管理缺乏支持的原因·················································.86
3.7 在员工绩效评估中使用度量指标··············································.87
3.8 度量指标的特征···································································.87
3.9 度量指标类别和类型·····························································.89
3.10 选择度量指标····································································.92
3.11 选择度量指标/KPI 所有者·····················································.95
3.12 度量指标和信息系统···························································.95
3.13 关键成功因素····································································.96
3.14 度量指标和 PMO ·······························································.98
3.15 度量指标和项目监督/治理····················································101
3.16 度量指标的陷阱·································································101
3.17 推广度量指标····································································102
3.18 丘吉尔唐斯公司的项目绩效评估方法······································102
第4 章 关键绩效指标····································································.107
4.0 介绍··················································································108
4.1 KPI 的需要·········································································108
4.2 KPI 的使用·········································································112
4.3 KPI 的分解·········································································113
4.4 KPI 的特征·········································································115
4.5 KPI 的类别·········································································119
4.6 KPI 的选择·········································································120
4.7 KPI 测量············································································1