包邮秘书英语(第二版)

前言第1章 处理电话Chapter One Handling Calls1.1 电话的语言特点Section 1.1 Language Features of Calls1.2 接打电话Section 1.2 Making and Receiving Calls1.3 受话人不在或没空时的电话处理Section 1.3 Handling Calls When the Called Is Unavailable1.4 留言提示语的录制与电话留言Section 1.4 Recording Greetings and Leaving Messages第2章 书信与便函Chapter Two Letters and Memos2.1 书信Section 2.1 Letters2.2 便函Section 2.2 Memos第3章 邮件与传真Chapter Three Emails and Faxes3.1 邮件Section 3.1 Email3.2 传真Section 3.2Faxes第4章 接待工作Chapter Four Reception4.1 约会Section 4.1 Appointments4.2 邀请Section 4.2 Invitation4.3 接待有约来客Section 4.3 Receiving a Visitor with Appointment4.4 接待无约来客Section 4.4 Receiving a Visitor without Appointment第5章 业务报告Chapter Five Reports5.1 礼仪Section 5.1 Etiquettes5.2 构成要素与样式Section 5.2 Elements and Styles5.3 范例Section 5.3 Samples第6章 招聘工作Chapter Six Employment6.1 审查求职材料Section 6.1 Examining Job-Application Materials6.2 参与招聘面试Section 6.2 Acting as an Interviewer6.3 通知招聘结果Section 6.3 Notifying Job Applicants第7章 会议事务Chapter Seven Meetings7.1 会议通知Section 7.1 Notifications7.2 会议议程Section 7.2 Agendas7.3 讲话稿Section 7.3 Speeches7.4 会议记录Section 7.4 Minutes第8章 商务谈判Chapter Eight Business Negotiations8.1 关于价格Section 8.1 Negotiating the Price8.2 关于付款Section 8.2 Negotiating the Payment8.3 关于包装Section 8.3 Negotiating the Packing8.4 关于交货Section 8.4 Negotiating the Delivery8.5 关于赔偿Section 8.5 Negotiating the Compensation参考文献