包邮实用国际商务英语

chapter one     business letters
chapter two     establishing business relations
chapter three   dressing for business
chapter four    gifts giving for intemational business
chapter five    international business etiquette and manners
chapter six     business negotiations
chapter seven   inquiry and reply
chapter eight   quotation / offer and reply
chapter nine    credit investigation
chapter ten     counter - offer and reply
chapter eleven  firm offers and non- firm offers
chapter twelve  orders and payment
chapter thirteen  packing and shipping marks
chapter fourteen  shipment and insurance
chapter fifteen   complaints and claims