包邮旅游英语综合教程-(第二版)-(附赠光盘)

part ⅰ tourism abc
  unit 1 giving travel information
  unit 2 meeting guests at the airport
  unit 3 itinerary arrangement
  unit 4 checking in at a hotel
  unit 5 sightseeing
  unit 6 catering service
  unit 7 shopping
  unit 8 dealing with complaints and emergencies
  unit 9 farewell
  unit 10 overseas travel
part ⅱ more about tourism
  unit 1 introduction to tourism
  unit 2 types of tourism
  unit 3 tourism and china
  unit 4 new trends in tourism
  unit 5 foreign delicacies
  unit 6 psychology of service
  unit 7 about air transport industry
  unit 8 tourism safety and trends
part ⅲ intercultural communication in tourism
  unit 1 intercultural communication in tourism
  unit 2 being, becoming and doing cultures
  unit 3 touching in intercultural communication
  unit 4 eye contact in intercultural communication
  unit 5 gestures in intercultural·communication
  unit 6 smell in intercultural communication
  unit 7 silence in intercultural communication
  unit 8 appropriate behavior for hosts and guests
  unit 9 gift-giving in intercultural communication
  unit 10 intercultural communication success tips
part ⅳ appendix
附录一 世界知名航空公司图标
附录二 酒吧英语词汇一览表
附录三 国内外知名旅游网站一览表
附录四 世界各时区及时差计算表
part ⅴ key to exercises in text
part ⅵ tapescripts
参考文献