包邮旅游服务英语

Part One Tour Guide English
Unit 1 Meeting the Guests at the Airport
Section 1 Introduction
Section 2 Dialogues
Dialogue 1 Meeting a Guest at the Lobby of the Airport
Dialogue 2 Meeting the Guests at the Exit of the Airport
Section 3 Exercises
Section 4 Extensive Reading
Unit 2 Helping with Accommodation
Section 1 Introduction
Section 2 Dialogues
Dialogue 1 Helping the Tour Group to Check in at the Hotel
Dialogue 2 Accompanying the Guest to Check in at the Hotel
Section 3 Exercises
Section 4 Extensive Reading
Unit 3 Talking About the Itinerary
Section 1 Introduction
Section 2 Dialogues
Dialogue 1 Discussing the Itinerary
Dialogue 2 Discussing a Change in the Itinerary
Section 3 Exercises
Section 4 Extensive Reading
Unit 4 On the Way to the Scenery
Section 1 Introduction
Section 2 Dialogues
Dialogue 1 On the Way to Hailuogou Glacier
Dialogue 2 On the Way to Mt． Emei
Section 3 Exercises
Section 4 Extensive Reading
Unit 5 Dealing with Complaints
Section 1 Introduction
Section 2 Dialogues
Dialogue 1 Complaining About the Service of the Hotel
Dialogue 2 Complaining About the Service of a Restaurant ．．
Section 3 Exercises
Section 4 Extensive Reading
Unit 6 Dealing with Emergencies
Section 1 Introduction
Section 2 Dialogues
Dialogue 1 A Guest's Passport Is Lost
Dialogue 2 A Guest Is Lost
Section 3 Exercises
Section 4 Extensive Reading
……

Part Two Hotel English
Part Three MICE English
Part Four Scenic Spot English
Part Five Chinese Society and Culture