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一、企业运行与管理operation and management of enterprises1 公司性质the property of the company2 企业文化corporate culture3 商业道德business ethics4 品牌效应brand effect5 服务理念service concept6 公司采购company's purchase7 生产流程production process8 工作计划work plan9 员工职业规划employee career planning10 工作安全work safety11 硬件设施使用与维修 use and maintenance of hardwarefacilities二、金融和财务finance and finance1 成本cost2 盈利profit3 税收tax4 工资发放payment of wages5 开设银行账户open a bank account6 办理存款handling deposits7 支票兑换cash a cheque8 转账汇款transfer money9 货币兑换currency exchange 三、日常事务daily business1商品发行distribution of goods2 产品推广product promotion3 广告宣传advertising4 市场调研market research5 年度报告annual report6 信息咨询information consultation7 危机公关crisis public relations8 货物跟踪cargo tracking9 处理投诉handling complaints10 客户索赔customer claim11 商标注册trademark registration12 专利申请patent application四、客户会面client meeting1 机场接机airport2 寒暄介绍the greeting3 住宿安排accommodation arrangement4 欢迎晚宴welcome dinner5 饯行晚宴farewell dinner6 行程安排schedule7 礼物赠送gift giving8 公司参观company visit9 观光购物sightseeing and shopping10 机场送机airport transfer五、商品展示display of goods1 选择展会select the show2展会策划exhibition planning3 展会宣传publicity of the exhibition4 展台搭建stand construction5 客户预约customer's reservation6 客户管理customer management8 样品展示sample display7 公司介绍company introduction9 样品赠送sample presentation 六、贸易会谈trade talks1 商务会议business meeting2 产品报价product quotation3 买方询盘buyer's inquiry4 还盘还价bargain counter5 商讨折扣discuss discounts6 合同签订the signing of the contract7 商务谈判business negotiation8 合并merge9 收购purchase10 技术转让transfer of technology11 招标投标bid invitation12 运输保险transportation insurance七、商品物流logistics of goods1 货物储存storage of goods2 商品检验inspection of goods3 发货时间delivery time4 产品包装product packaging5 海关检查customs inspection6 运输方式modes of transportation7 确认收货confirm receipt 八、联系客户contact customer1 电话用语telephone language2 问候与答复greetings and responses3 挂机致谢hang up and thanks4 邮件联系mail contact5 邮件用语mail terms6 节假日问候holiday greetings 九、销售流程sales process1 开发客户develop customer2 吸引客户attract customers3 商品介绍introduction of goods4 买方询问buyer’s  inquiry5 免费试用free trial6 价格商议price negotiation7 优惠促销discount promotion8 售后服务after-sale service十、特殊情况处理special case processing1 解释货物瑕疵explain the defect of the goods2 解释延期到货explain the delay of arrival3 解释路面状况explain the condition of the road4 解释行驶故障explain the failure of driving