实用旅游英语听说教程-(含光盘)

目录 - 001 - Part 1 Courtesy Service 接待礼仪篇 Unit 1 Greetings & Introductions 问候与介绍 ········································· 003 Unit 2 Thanks & Apologies 致谢与道歉 ················································ 008 Unit 3 Farewells 告别 ······································································ 014 Part 2 Hotel Service 酒店服务篇 Unit 4 Room Reservation 客房预订 ····················································· 021 Unit 5 Concierge Service 礼宾服务 ······················································ 027 Unit 6 Checking In 入住登记 ····························································· 033 Unit 7 Chamber Service 客房服务 ······················································· 041 Unit 8 Taking Order in the Restaurant 餐厅点菜 ······································· 047 Unit 9 Paying Bills in the Restaurant 餐厅结账 ········································ 053 Unit 10 Room Service 送餐服务 ························································· 059 Unit 11 Recreation & Fitness Center 康乐中心 ········································ 066 Unit 12 Tickets Service 票务服务 ························································ 072 Unit 13 Business Center 商务中心 ······················································· 079 Unit 14 Conference Service 会议服务 ·················································· 085 Unit 15 Dealing with the Complaints 处理投诉 ········································ 091 Unit 16 Checking Out 结账离店 ························································· 097 Contents 目　录 - 002 - Part 3 Tour Guide Service 导游服务篇 Unit 17 On the Plane 在飞机上 ··························································· 107 Unit 18 Going Through the Customs 过海关 ··········································· 113 Unit 19 Meeting Guests at the Airport 接机 ············································ 119 Unit 20 On the Way to the Hotel 去酒店 ················································ 125 Unit 21 Helping the Tourists Check In 帮助入住酒店 ································ 131 Unit 22 Sightseeing (I) 参观景点（一） ··············································· 137 Unit 23 Sightseeing (II) 参观景点（二） ·············································· 143 Unit 24 Shopping 购物 ····································································· 148 Unit 25 Handling Problems and Emergencies 处理突发事件 ························ 154 Unit 26 Farewell at the Airport 机场道别 ··············································· 160 Appendix 附　录 Appendix I Keys to the Exercises 练习答案 ············································ 169 Appendix II Tapescripts 录音材料 ······················································· 188