空中乘务情境英语

目 录 Regular On-board Service SCENE 01 Boarding Service Task 01 Greetings and Seating Directions ( FCY ) 002 Task 02 Seating ( Confirm, Switch ) 007 Task 03 Assisting with Overhead Storage 012 Task 04 Lost and Found 017 SCENE 02 Prior to Take-off Task 05 Welcome Announcement and Safety Check Announcement 023 Task 06 Safety Demonstrating 028 Task 07 Electronic Device 033 Task 08 Final Safety Check ( Announcement, Seatbelts, Electronic devices, Overhead storage, and Smoking Restrictions） 038 SCENE 03 Cruising Task 09 Greetings and Airline Introduction 042 Task 10 On-board Entertainment 047 Task 11 Beverage Service 052 Task 12 Meals 057 Task 13 Duty Free Sales 062 SCENE 04 Landing Task 14 Landing Announcement, Farewell and Greeting 067 Task 15 Transit Connecting and Stopover Announcement 072 Special On-board Service SCENE 05 Passengers with Special Needs Task 16 Expectant Passengers 080 Task 17 Passengers with Infants 085 Task 18 UM 089 Task 19 Disabled Passengers 093 Task 20 Senior Passengers 097 Task 21 Sickness 101 SCENE 06 First Class Service Task 22 First Class Service 1（Prior to Take-off） 106 Task 23 First Class Service 2（Cruising） 111 Task 24 First Class Service 3（Prior to Land） 119 SCENE 07 Dealing with Emergencies Task 25 Delay 123 Task 26 Security Tips of Different Emergency 128 Task 27 Dealing with Different Situations 134