包邮人力资源管理-第10版

CHAPTER 1 Motivating the Workforce 2 Enter the World of Business Mars Incorporated: Where Employees Love to Work 3 Introduction 4 Nature of Human Relations 4 Historical Perspectives on Employee Motivation 7 Classical Theory of Motivation 7 The Hawthorne Studies 7 Theories of Employee Motivation 9 Maslow’s Hierarchy of Needs 9 Herzberg’s Two-Factor Theory 11 McGregor’s Theory X and Theory Y 12 Theory Z 13 Equity Theory 14 Expectancy Theory 15 Strategies for Motivating Employees 16 Behavior Modification 16 Job Design 16 Importance of Motivational Strategies 20 So You Think You May Be Good at Motivating a Workforce 21 Review Your Understanding 22 Revisit the World of Business 22 Learn the Terms 22 Check Your Progress 23 Get Involved 23 Build Your Skills: Motivating 23 Solve the Dilemma: Motivating to Win 24 Build Your Business Plan: Motivating the Workforce 24 See for Yourself Videocase: The Container Store’s Secret to Success: Employee Satisfaction 24 Team Exercise 25 CHAPTER 2 Organization, Teamwork, and Communication 26 Enter the World of Business CarMax Uses Decentralized Structure to Support Teamwork 27 Introduction 28 Organizational Culture 28 Developing Organizational Structure 30 Assigning Tasks 31 Specialization 31 Departmentalization 32 Assigning Responsibility 35 Delegation of Authority 36 Degree of Centralization 36 Span of Management 38 Organizational Layers 38 Forms of Organizational Structure 39 Line Structure 39 Line-and-Staff Structure 40 Multidivisional Structure 40 Matrix Structure 41 The Role of Groups and Teams in Organizations 42 Committees 43 Task Forces 43 Teams 44 Communicating in Organizations 45 Formal Communication 46 Informal Communication Channels 47 Monitoring Communications 47 Improving Communication Effectiveness 48 So You Want a Job in Managing Organizational Culture, Teamwork, and Communication 49 Review Your Understanding 49 Revisit the World of Business 50 Learn the Terms 50 Check Your Progress 50 Get Involved 51 Build Your Skills: Teamwork 51 Solve the Dilemma: Quest Star in Transition 52 Build Your Business Plan: Organization, Teamwork, and Communication 52 See for Yourself Videocase: Zappos Creates Organizational Structure and Culture with Teams 53 Team Exercise 53 CHAPTER 3 Managing Human Resources 54 Enter the World of Business The Recruitment Process of Cirque du Soleil 55 Introduction 56 The Nature of Human Resources Management 56 Planning for Human Resources Needs 56 Recruiting and Selecting New Employees 57 Recruiting 57 Selection 59 Legal Issues in Recruiting and Selecting 62 Developing the Workforce 64 Training and Development 64 Assessing Performance 65 Turnover 67 Compensating the Workforce 68 Financial Compensation 69 Benefi ts 71 Managing Unionized Employees 73 Collective Bargaining 75 Resolving Disputes 76 The Importance of Workforce Diversity 77 The Characteristics of Diversity 77 Why Is Diversity Important? 78 The Benefi ts of Workforce Diversity 80 Affirmative Action 80 Trends in Management of the Workforce 81 So You Want to Work in Human Resources 83 Review Your Understanding 83 Revisit the World of Business 84 Learn the Terms 84 Check Your Progress 85 Get Involved 85 Build Your Skills: Appreciating and Valuing Diversity 85 Solve the Dilemma: Morale among the Survivors 87 Build Your Business Plan: Managing Human Resources 87 See for Yourself Videocase: The Importance of Hollywood Labor Unions 88 Team Exercise 88 Appendix Personal Career Plan 89 Notes 95 Glossary 99 Photo Credits 103