新手学外贸函电一本通

CHAP01外贸函电基础知识 PART1外贸ForeignTrade/2 Unit1常用术语EssentialTerms/2 Unit2成本加运费CostandFreight/3 Unit3外贸一般流程GeneralProcessofForeignTrade/5 PART2外贸函电常用术语EssentialTermsofForeignTradeLetters/7 Unit1共同海损GeneralAverage/7 Unit2水渍险WithParticularAverage/8 Unit3付款交单DocumentsAgainstPayments/9 Unit4即期汇票DemandDraft/10 Unit5装货单ShippingOrder/10 Unit6其他外贸函电术语OtherForeignTradeTerms/11 PART3外贸函电ForeignTradeLetters/12 Unit1信封和信头EnvelopeandHeading/12 Unit2存盘号、日期和封内地址Reference,DateandInsideAddress/13 Unit3经办人、称呼和主题Operator,SalutationandSubject/14 Unit4正文和结尾TheBodyandTheEnding/16 Unit5敬语和落款ComplimentaryClosingandSignature/17 Unit6抄送、附件和附言CarbonCopy,AttachmentandPostscript/18 Unit7外贸函电的格式FormatofForeignTradeLetter/19 CHAP02发展客户拉业务 PART1资信调查函电CreditInvestigationLetter/24 Unit1写作技巧WritingSkills/24 Unit2资信调查函CreditSurveyLetter/25 Unit3资信调查回函LetterofCreditInformation/28 PART2预约会面函电AppointmentLetter/32 Unit1邀请客户会面RequestingBusinessAppointment/32 Unit2确定时间地点DeterminingtheTimeandPlace/35 Unit3取消会面CancellingaMeeting/37 PART3会面后的跟进工作FollowUpAfterMeeting/39 Unit1跟进合作伙伴的意愿FollowUpPartners'Will/39 Unit2展会邀请ContactingBeforeFairs/41 Unit3展会后的联络往来ContactingAfterFairs/43 CHAP03开发信与促销信 PART1开发信SalesLetter/48 Unit1拓展潜在客户DevelopingPotentialCustomers/48 Unit2介绍优势IntroducingAdvantages/50 Unit3突出专业素养HighlightingSpecialty/53 PART2促销信PromotionLetter/56 Unit1促销注意事项PromotionalNotes/56 Unit2写作技巧WritingSkills/58 Unit3写促销信WritingaPromotionLetter/59 PART3代理函电AgentLetter/62 Unit1物色代理商LookingForAgents/62 Unit2代理邀约AgentsOffer/65 Unit3代理申请AgentApplication/70 Unit4欢迎新代理WelcomeNewAgent/75 CHAP04订单操作函电 PART1询盘函电InquiryLetter/78 Unit1普通询盘AGeneralInquiry/78 Unit2具体询盘ASpecificInquiry/81 Unit3回复无效的询盘ResponsetoanInvalidInquiry/83 Unit4回复目的不明的询盘ResponsetoanUnknownInquiry/86 Unit5客户各种问题的解答AnsweringCustomer'sQuestions/88 PART2发盘函电OfferLetter/90 Unit1发盘术语TermsofOffer/90 Unit2发盘注意事项NotesofOffer/91 Unit3实盘和虚盘FirmOfferandNon-firmOffer/93 Unit4回复客户的询价RensponsetoCustomerEnquiry/97 Unit5主动给客户发盘TaketheInitiativetoOfferCustomers/101 PART3还盘函电Counter-offerLetter/103 Unit1受盘人提出新发盘TheOffereeMadeaNewOffer/103 Unit2对还盘的答复AnswertoaCounter-offer/105 Unit3拒绝客户的要求RejectingCustomers'Requests/109 PART4其他函电OtherLetter/112 Unit1通知客户价格调整InformingCustomerofPriceAdjustment/112 Unit2商定佣金CommissionDiscussion/115 CHAP05接受与签约函电 PART1建立合作关系CreateaPartnership/120 Unit1客户接受发盘OfferAcceptance/120 Unit2开具形式发票SendingPI/122 Unit3订单确认函OrderConfirmationLetter/124 Unit4感谢客户订货ThankYouforLetterofOrder/128 PART2签约成交函LetterofSigning/130 Unit1邀请签约InvitationtoSignUp/130 Unit2确认收到合同ContractReceivedConfirmation/133 Unit3合同条款ContractClauses/135 PART3生产前准备Pre-productionpreparation/138 Unit1准备样品PreparingSamples/138 Unit2向供应商下单PlacingOrdertoVendor/144 CHAP06生产与装运函电 PART1跟踪生产过程TrackingProductionProcess/148 Unit1产前变动PreproductionVariation/148 Unit2告知客户生产情况AdvisingtheProductionStatus/151 Unit3第三方验厂FactoryAudit/154 Unit4请第三方验货Applying3rdPartyforInspection/159 Unit5未通过验货FailureinInspection/162 Unit6申请重验RequestingaRe-inspection/164 PART2装运环节ShippingLinks/166 Unit1讨论装运细节ShippingDetailsDiscussion/166 Unit2告知客户装运情况KeepingCustomerInformedofShipmentStatus/170 CHAP07支付结算和信用证 PART1支付结算事宜PaymentandSettlementMatters/176 Unit1提供单据并催款DocumentarySubmissionandPaymentPush/176 Unit2请客户提供银行流水单AskingforBankStatement/179 Unit3收到客户回应ReceivingtheResponsefromCustomers/181 Unit4告知客户收到款项InformingClientsofReceivingFunds/184 PART2关于信用证AboutL/C/186 Unit1请客户接受信用证差异点ProposingAcceptanceDiscrepancyofL/C/186 Unit2请客户更改信用证ProposingAmendmenttoL/C/188 Unit3收到客户回应ReceivingtheResponsefromCustomer/190 PART3新支付结算方式NewPaymentSettlement/192 Unit1申请新的付款方式RequestingNewPaymentMethods/192 Unit2回复新付款方式RespondingtoNewPaymentMethods/195 CHAP08保险与售后函电 PART1与保险有关的函电InsuranceLetter/200 Unit1应记载的内容ContentstobeRecorded/200 Unit2常用术语和句型CommonTermsandSentences/201 Unit3样函SampleLetter/202 PART2往来商议保险条款InsuranceTermsNegotiation/205 Unit1安排投保事宜ArrangingInsuranceCover/205 Unit2收到客户回应ReceivingtheResponsefromCustomer/208 PART3售后跟进函电After-saleandFollow-upLetter/211 Unit1跟进产品销售情况FollowingupProductSales/211 Unit2掌握*新市场动向MasteringtheLatestMarketTrends/214 Unit3提供改进方案SolutionstoDefect/216 Unit4推荐相关产品RecommendingRelatedProducts/219 CHAP09投诉与索赔函电 PART1处理投诉问题HandlingComplaints/222 Unit1处理数量不足投诉HandlingInsufficinentQuantityComplaints/222 Unit2处理错发货物投诉HandlingWronglyDeliveryComplaints/225 Unit3处理品质投诉HandlingQualityComplaints/228 Unit4处理误期投诉HandlingDeliveryDelayComplaints/232 Unit5处理服务投诉HandlingServiceComplaints/235 PART2索赔函电ClaimLetter/238 Unit1客户提出索赔CompensationClaim/238 Unit2确定赔款金额DetermineingtheAmountofCompensation/241 Unit3请求分期赔款AskingforInstallment/243 Unit4请求延期赔付AskingforDeferredCompensation/245 Unit5商议代替赔款的方式NegotiationforAlternatives/248 Unit6拒绝向客户赔款DeclineingaRequestForaClaim/250 CHAP10其他外贸函电 PART1日常通知函电DailyInformLetter/254 Unit1通知邮箱地址变更NoticeonChangeofEmailAddress/254 Unit2通知公司地址变更NoticeonChangeofCompanyAddress/255 Unit3通知公司新规定NoticeonChangeofPolicy/257 Unit4通知离职NoticeonResignation/259 Unit5通知休假NoticeonHolidayClosing/261 Unit6通知复工NoticeonReturningtoWork/263 PART2问候函电GreetingsLetter/265 Unit1圣诞节问候ChristmasGreetings/265 Unit2新年祝愿NewYearGreetings/267 Unit3感恩节问候ThanksgivingGreetings/269 Unit4开斋节问候EidGreetings/271 PART3其他函电OtherLetter/273 Unit1自动回复函AutomaticResponseLetter/273 Unit2请求客户推荐RequestingaRecommendafionfromCustomer/275 Unit3生病慰问函GettingWellLetter/277 Unit4赠送礼物GiftGiving/279 Unit5升职祝贺PromotionCongratulations/282