高速铁路乘务工作实务

1星价 ¥35.3 (7.2折)

2星价￥35.3 定价￥49.0

作者：李培锁,邓岚,赵小红,主编

出版社：西南交通大学出版社

本类榜单：教材

分类：教材 > 研究生/本科/专科教材 > 文法类

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ISBN：9787564368692
装帧：一般胶版纸
册数：暂无
重量：暂无
开本：26cm
页数：286页
出版时间：2019-05-01
条形码：9787564368692 ; 978-7-5643-6869-2

本书特色

本书是职业技术教育中，高速铁路交通运输专业用铁路乘务教材，读者对象为中高职高铁乘务专业学生。本书结合国家相关客运规程要求和岗位需求实际，面向校企合作实际以模块化方式精心编写，以期通过这个教程的学习，能够让读者对高速铁路相关乘务岗位技能需求有个很好的掌握。内容展开上，本书从高速铁路概述说起，对设备设施、客运乘务基本要求、具体业务、班组管理、应急处理等服务内容均有系统性介绍，并辅以拓展阅读资料和课后习题。本书与实际应用岗位结合紧密，有较好可操作性。

内容简介

本书是职业技术教育中, 高速铁路交通运输专业用铁路乘务教材, 读者对象为中高职高铁乘务专业学生。本书结合国家相关客运规程要求和岗位需求实际, 面向校企合作实际以模块化方式精心编写, 以期通过这个教程的学习, 能够让读者对高速铁路相关乘务岗位技能需求有个很好的掌握。内容展开上, 本书从高速铁路概述说起, 对设备设施、客运乘务基本要求、具体业务、班组管理、应急处理等服务内容均有系统性介绍, 并辅以拓展阅读资料和课后习题。

目录模块一高速铁路概述··································································································· 1 内容一国内外高速铁路发展概况··················································································· 2 内容二高速铁路的技术优势························································································ 16 内容三高速铁路发展趋势··························································································· 24 模块二动车组设备设施······························································································ 31 内容一 CRH1型动车组车内设备设施··········································································· 32 内容二 CRH2型动车组车内设备设施··········································································· 40 内容三 CRH3型动车组车内主要设备设施···································································· 48 内容四 CRH5型动车组车内设备设施··········································································· 55 内容五 CRH380A型动车组车内设备设施····································································· 66 模块三动车组客运乘务人员基本要求··········································································· 77 内容一动车组客运乘务工作概述················································································· 78 内容二动车组客运乘务人员日常礼仪规范···································································· 83 内容三客流高峰期的旅客服务···················································································· 99 模块四动车组列车客运业务······················································································ 105 内容一动车组列车服务质量管理··············································································· 107 内容二列车移动补票机与站车无线交互系统使用························································· 118 内容三铁路运输收入管理和列车票务处理·································································· 142 内容四客运记录及电报···························································································· 155 模块五动车组列车客运乘务工作··············································································· 165 内容一动车组列车始发乘务作业··············································································· 166 内容二动车组列车途中乘务作业··············································································· 176 内容三动车组列车终到乘务作业··············································································· 188 内容四动车组列车接待服务标准··············································································· 193 模块六动车组列车班组管理······················································································ 203 内容一动车组列车班组管理······················································································ 204 内容二动车乘务路风管理························································································· 220 模块七动车组列车安全与应急处理············································································ 233 内容一动车组列车安全管理······················································································ 234 内容二旅客发生急病和人身伤害事故的处理······························································· 252 内容三非正常情况的应急处理··················································································· 266

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