包邮酒店管理与经营:英汉对照

Part One English for Hospitality Basics **部分 酒店基础英语 Chapter One Hotel Basics 酒店基础 Lesson 1 Hotel Functions, Types, and Ratings Lesson 2 Hotel Organizational Structure Lesson 3 Hotel Operating Models Lesson 4 Guest Cycle and Hotel Services Chapter Two Service Guide 服务指南 Lesson 5 Hotel Profile, Welcome Speech, and Environmental Commitment Lesson 6 Hotel Rules and Regulations Lesson 7 Front Office Services Lesson 8 Housekeeping Services Lesson 9 Food & Beverage Services Lesson 10 Conference and Recreation Servi Chapter Three Hotel Management 酒店管理 Lesson 11 Hotel Management Lesson 12 Hotel Human Resources Management Lesson 13 Hotel Finance Management Lesson 14 Hotel Engineering Management Lesson 15 Hotel Security Management Lesson 16 Hotel Marketing Management Chapter Four Rooms Division 房务部 Lesson 17 Overview of Front Office Department Lesson 18 Front Desk and Room Reservation Desk Lesson 19 Reception Desk, Information Desk, and Business Center Lesson 20 Cashier's Desk and Concierge Desk Lesson 21 Hotel Lobby and Telephone Operator Lesson 22 Overview of Housekeeping Department Lesson 23 Functions of Housekeeping Department Lesson 24 Room Description Lesson 25 Room Cleaning and House Keeping Chapter Five Food & Beverage Division 餐饮部 Lesson 26 Overview of Food & Beverage Division Lesson 27 Food Service Department Lesson 28 Chinese Food and Western Food Lesson 29 Beverage Service Department and Banqueting Department Lesson 30 Room Service Department, Culinary Department, Stewarding Department, and Purchasing Department Chapter Six Convention, Recreation, and Complaint 会议服务、康乐服务与投诉处理 Lesson 31 Convention Service and Recreation Service Lesson 32 Handling Complaints Part Two English for Hotel 第二部分 酒店服务英语 Chapter Seven Situational Expressions 情景交际用语 Lesson 33 Room Reservationist Lesson 34 Registration Clerk Lesson 35 Concierge Lesson 36 Information Clerk Lesson 37 Cashier Lesson 38 Business Secretary and Operator Lesson 39 Sales Person and Floor Attendant