机场空乘英语口语快速突破

序 Chapter 01 售票服务............................... 001 Unit 1 机票查询 ······················· 002 Unit 2 机票预订 ······················· 008 Unit 3 机票退订 ······················· 013 Unit 4 机票签转 ······················· 019 Unit 5 机票确认 ······················· 024 Unit 6 候补机票 ······················· 029 Chapter 02 机场服务............................... 034 Unit 1 机场广播 ························ 035 Unit 2 航班问询 ························ 041 Unit 3 其他问询 ························ 046 Unit 4 机场指路 ························ 052 Unit 5 机场交通 ························ 058 Unit 6 失物招领 ························ 063 Unit 7 机场投诉 ························ 068 Chapter 03 航班动态............................... 074 Unit 1 设施故障延误 ·················· 075 Unit 2 天气原因延误 ·················· 080 Unit 3 其他原因延误 ·················· 085 Unit 4 旅客情绪安抚 ·················· 090 Unit 5 延误赔偿事宜 ·················· 095 Unit 6 旅客食宿安排 ·················· 100 Unit 7 中转航班安排 ·················· 105 Chapter 04 登机服务............................... 110 Unit 1 换登机牌 ························ 111 Unit 2 行李托运 ························ 116 Unit 3 安全检查 ························ 122 Unit 4 登机服务 ························ 127 Unit 5 海关申报 ························ 132 Chapter 05 客舱服务............................... 137 Unit 1 座位指引 ························ 138 Unit 2 调换座位 ························ 144 Unit 3 用餐服务 ························ 149 Unit 4 饮料服务 ························ 154 Unit 5 安全确认 ························ 159 Unit 6 逃生演示 ························ 164 Unit 7 细节服务 ························ 170 Unit 8 航程介绍 ························ 175 Unit 9 娱乐设施介绍 ·················· 180 Unit 10 其他服务 ······················· 185 Chapter 06 航程服务............................... 190 Unit 1 旅客晕机 ························ 191 Unit 2 旅客生病 ························ 196 Unit 3 旅客冲突 ························ 201 Unit 4 特殊旅客 ························ 206 Unit 5 飞机颠簸 ························ 211 Unit 6 中途停留 ························ 216 Unit 7 娱乐设施故障 ·················· 222 Unit 8 入境表填写 ····················· 227 Chapter 07 休闲服务............................... 232 Unit 1 机场餐饮 ························ 233 Unit 2 机场购物 ························ 239 Unit 3 特色商品 ························ 245 Unit 4 机场休闲 ························ 250 Unit 5 机场参观 ························ 256 Chapter 08 商务服务............................... 261 Unit 1 外币兑换 ························ 262 Unit 2 租赁服务 ························ 267 Unit 3 行李寄存 ························ 272 Unit 4 快递服务 ························ 277 Unit 5 通讯服务 ························ 282 Chapter 09 特殊服务............................... 287 Unit 1 贵宾服务 ························ 288 Unit 2 退税服务 ························ 293 Unit 3 升舱服务 ························ 298 Unit 4 特殊旅客服务 ·················· 303 Unit 5 安全演习 ························ 308 Unit 6 其他服务 ························ 314 Chapter 10 后续服务............................... 320 Unit 1 航班抵达 ························ 321 Unit 2 入境检查 ························ 326 Unit 3 行李提取 ························ 331 Unit 4 行李遗失 ························ 336 Unit 5 宾馆咨询 ························ 342 Unit 6 旅游介绍 ························ 347 Unit 7 美食介绍 ························ 352 附录 世界各国主要机场代码.................... 357