- ISBN:9787563741809
- 装帧:一般胶版纸
- 册数:暂无
- 重量:暂无
- 开本:其他
- 页数:302
- 出版时间:2021-03-01
- 条形码:9787563741809 ; 978-7-5637-4180-9
内容简介
本教程按照任务式教学模式,根据酒店各部门的基本服务流程,设计了12个项目单元。每个项目设计了六个活动,涵盖岗位认知、服务技能、语言知识、基本技能实训、技能提升、反馈与总结。各个项目既注重语言的听说技能,又注重酒店服务技能的实训(实训以典型任务为主,又涉及有非典型任务)。
目录
Project 1 Room Reservation客房预订
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 2 Bell Service行李服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 3 Check-in入住登记
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 4 Switchboard总 机
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 5 Chamber Service客房清洁服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 6 Laundry Service洗衣服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 7 Room Service客房送餐服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 8 Seating the Guests安排客人就座
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 9 Serving at the Table餐中服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 10 Banquet Service宴会服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 11 Convention and Exhibition Service会展服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 12 Cashier’s Service收银服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
References参考书目
-
胶黏剂与粘接技术基础(第二版)
¥59.8¥98.0 -
概率论与数理统计
¥16.0¥35.0 -
当代中国政府与政治(新编21世纪公共管理系列教材)
¥31.2¥48.0 -
习近平总书记教育重要论述讲义
¥24.2¥35.0 -
当代教育心理学(第3版)(本科教材)
¥37.6¥66.0 -
毛泽东思想和中国特色社会主义理论体系概论(2021年版)
¥8.5¥25.0 -
财务管理学:立体化数字教材版
¥30.3¥48.0 -
组织学与胚胎学实验指导
¥18.1¥28.0 -
中国古代文学史-(中)
¥35.2¥56.0 -
农业技术经济学
¥46.9¥51.0 -
数控编程与仿真实训(第6版)(微课版)(配套实训工单)
¥55.9¥79.8 -
系统解剖学
¥56.3¥85.0 -
行政管理学(第四版)
¥44.2¥52.0 -
马克思主义基本原理2021年版
¥8.4¥23.0 -
中医诊断学--新世纪第五版
¥50.9¥58.0 -
线性代数(第六版)(经济应用数学基础)
¥26.2¥36.0 -
中医骨伤科学·全国中医药行业高等教育“十四五”规划教材
¥60.5¥85.0 -
计算机组成原理(微课版)
¥45.0¥69.8 -
UG NX 10.0模具设计教程
¥38.2¥59.0 -
基于python的从学习编程到解决问题
¥34.9¥53.8