包邮饭店服务情境英语(第3版)

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Module 1 Reservation Department
Unit 1 What type of room would you like
Unit 2 I’d like to change my reservation
Unit 3 I will cancel the reservation for you

Module 2 Concierge
Unit 4 Welcome to our hotel
Unit 5 Let me help you with your luggage
Unit 6 Where would you like to go

Module 3 Front Office
Unit 7 Enjoy your stay with us
Unit 8 How many nights would you like to extend your stay
Unit 9 Here is your bill， sir

Module 4 Housekeeping Department
Unit 10 May I clean your room now
Unit 11 I’ll pick up your laundry right now
Unit 12 The bedside lamp in my room doesn’t work
Unit 13 Would you keep down your voice， sir
Unit 14 Would you please bring me some breakfast

Module 5 Food and Beverage Department
Unit 15 What time would you like to have your table
Unit 16 Are you ready to order now
Unit 17 With or without ice， please
Unit 18 What kind of tea do you prefer

Module 6 Fitness and Recreation Center
Unit 19 We have a well-equipped gymnasium
Unit 20 How would you like your hair cut
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