跨境电商英语交流与邮件写作手册

第1章 客户选购阶段What Choose to Buy 1.1 网络商店The E-shop UNIT 01 介绍店铺信息The Information of Store UNIT 02 帮助客人选购Serve Well in Choosing UNIT 03 商品已下架The Goods has been Withdrawn UNIT 04 商家不在线Not Online UNIT 05 商品限购Restriction on Purchases UNIT 06 库存不足Out of Stock UNIT 07 额外服务Additional Services 1.2 常规营销Promotional Messages UNIT 01 商家促销Business Promotion UNIT 02 节日促销Holiday Promotion UNIT 03 新品发布New Product Release 第2章 客户议价阶段Bargaining with Guests 2.1 商品*终价格Delivered Prices UNIT 01 讨价还价Bargaining UNIT 02 各种促销折扣Promotions and Discounts UNIT 03 零售和批发Retail and Wholesale 2.2 支付管理Payment Management UNIT 01 更新支付链接Create New Payment Link UNIT 02 介绍退款程序Tell Guests How to Claim a Refund UNIT 03 定期购Scheduled Payment UNIT 04 分期付款Payment by Installments UNIT 05 下订单Placing an Order 第3章 物流与售后服务Logistics and After-sales Service 3.1 物流选择Shipping Options UNIT 01 邮政特快专递EMS UNIT 02 国际快递International Express UNIT 03 国际专线Special Line Express UNIT 04 国际小包International Air Mail 3.2 发货管理Delivery Management UNIT 01 产品包装Packing of Products UNIT 02 提醒买家已发货Reminding the Buyer of the Ship Date UNIT 03 延迟发货Delaying the Delivery 3.3 售后服务After-sale Service UNIT 01 维修服务Maintenance Service UNIT 02 退换货处理Handling the R.eturning and Changing 3.4 特殊情况Special Situation UNIT 01 不可抗力The Force Majeure UNIT 02 客户更改地址Customer Changing Address UNIT 03 取消订单Canceling the Order 第4章 线下商务谈判Offline Business Negotiation 4.1 接待客户Reception of Clients UNIT 01 预约安排 Appointment Arrangement UNIT 02 参观工厂Visit the Factory 4.2 商务合作形式The Format of Co-operation UNIT 01 合资经营Joint Venture UNIT 02 技术转让Technology Transfer UNIT 03 补偿贸易Compensation Trade UNIT 04 商务代理Business Agency 4.3 谈判事宜Matters related to negotiation UNIT 01 产品议价Negotiated Purchasing Price UNIT 02 再次协商Renegotiating UNIT 03 达成交易Sign a Contract 第5章 处理客户反馈和投诉 5.1 客户反馈Feedback UNIT 01 邀请客户反馈Any Feedback Please UNIT 02 处理差评Deal with Bad Reviews 5.2 客户投诉Complaints UNIT 01 零部件缺失The parts are lost UNIT 02 发错货物Sending the Wrong Order UNIT 03 未通知发货No Notice of Delivery UNIT 04 商品缺货Be in Short Supply UNIT 05 要求提供产品标签 Ask For the Product Label UNIT 06 增值税发票VAT Invoice 第6章 商务往来函电Business correspondence 6.1 商定产品和价格Start Making Order UNIT 01 询盘The Inquiry UNIT 02 报盘The Offer UNIT 03 还盘Counter Offer UNIT 04 确定*终价格Finally Settle the Price 6.2 产品细节交涉Negotiate product details UNIT 01 给客户准备样品Preparing Samples For Customers UNIT 02 讨论包装问题Discuss Packaging UNIT 03 订单确认Order Confirmation UNIT 04 寄出催单函Mail Out Reminder UNIT 05 催款及收到付款通知Push Payment and Receive the Response 第7章 售后函电After-sale Mail 7.1 收到投诉Had few Complaints UNIT 01 质量投诉Quality Complaints UNIT 02 交货期投诉Delivery Time Complaints UNIT 03 服务投诉Service Complaints UNIT 04 客户提出索赔To Lodge a Claim 7.2 售后服务After-sale Service UNIT 01 询问产品销售情况Inquiring Sales UNIT 02 告知售后服务电话After-sale Service Hotline UNIT 03 推荐相关产品Recommending Related Products 第8章 日常邮件交流Daily Communication Email 8.1 各项信息交流Information Communication UNIT 01 出差的自动回复Auto-reply For Business Trip UNIT 02 公司地址变更通知Announcement of Change in the Office Address UNIT 03 邮箱地址变更通知Announcement of Email Change UNIT 04 休假通知Leave Notice UNIT 05 离职通知Notice of Resignation UNIT 06 祝贺升职Congratulations on Promotion UNIT 07 寄送小礼物Sending Some Gifts 8.2 节日问候Holiday Greetings UNIT 01 圣诞问候X'mas Greetings UNIT 02 新年问候New Year Greetings UNIT 03 感恩节问候Thanksgiving Day Greetings UNIT 04 万圣节问候Halloween Greetings