包邮酒店英语

PREFACE前言
Module 1 The Front Desk Service前厅服务
Scene 1 Room Reservations
Scene 2 Check In
Scene 3 Check Out
Scene 4 Bell Service
Module 2 Housekeeping Department Service客户服务
Scene 1 Receiving Guests
Scene 2 Housekeeping
Scene 3 Special Service
Scene 4 Laundry Service
Module 3 Food and Beverage Department Service餐饮服务
Scene 1 Cooking Methods and Ingredients
Scene 2 Service During the Meal（1）
Scene 3 Service During the Meal（2）
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