酒店服务业英语口语1CD

chapter one front office总服务台 ⅰ room reservation客房预订 ⅱ receiving guests客人接待 ⅲ checking in住宿登记 ⅳ requiring information问讯 ⅴ changing foreign currency兑换外币 ⅵ settling accounts结账 chapter two housekeeping department客房部 ⅰ taking a guest to the room引领客人 ⅱ introducing the room sereice介绍客房服务 ⅲ housekeeping management客房管理 ⅳ call transfers转接电话 ⅴ laundry service洗衣服务 ⅵ maintenance service维修服务 chapter three food and beverage department餐饮部 ⅰ being seated就坐 ⅱ taking ordeys点菜 ⅲ serving the order上菜 ⅳ chinese food中餐 ⅴ western food西餐 ⅵ the bar酒吧 chapter four fitness center康乐中心 ⅰ exercising with equipment器械锻炼 ⅱ dancing跳舞 ⅲ seeing movies看电影 ⅳ the night club夜总会 ⅴ beauty and hair salon美容美发 ⅵ health care医疗保健 chapter five shopping center购物中心 ⅰ food and beverage食品饮料 ⅱ clothes服装 ⅲ jewelry and art work珠宝工艺品 ⅳ chinese painting and calligraphy中国书画 ⅴ silk fabric丝绸纺织品 ⅵ medicine and health products医药保健品 chapter six other services in a hotel其他服务 ⅰ booking train tickets and plane tickets订购火车票和飞机票 ⅱ posting packages and expenses邮寄包裹和钱物 ⅲ secretarial，interpreting and convention service文秘、翻译和会务服务 ⅳ special services特殊服务 ⅴ taxi arrangement联系出租车 ⅵ complaint service投诉服务