零售.旅游.酒店.航空服务业英语大全集

**篇 零售服务业英语
part 1 welcome guests warmly 热情迎客
unit 1 receiving customers 招呼顾客
unit 2 asking about preference 询问喜好
unit 3 recommending commodities 推荐商品
unit 4 fitting 顾客试穿
unit 5 making proposals 提供建议
unit 6 bargaining 讨价还价
unit 7 making a discount 打折促销
unit 8 quality guarantee 质量保证
part 2 fashion and accessories 服装饰品
unit 9 fabric counter 布料柜台
unit 10 garments 各式衣服
unit 11 designer men's wear 精品男装
unit 12 exquisite accessories 精美配饰
unit 13 fashion cap 时尚帽子
unit 14 trendy glasses 新潮眼镜
unit 15 high quality shoes 优质鞋子
unit 16 jewellery 珠宝首饰
part 3 daily supplies 日常用品
unit 17 cosmetics 化妆品
unit 18 care products 保养用品
unit 19 exquisite watches 精美钟表
unit 20 household electric appliance 家用电器
unit 21 electronic products 电子产品
unit 22 kitchen supplies 厨房用品
unit 23 all kinds of furniture 各式家具
unit 24 bedding articles 床上用品
unit 25 sports equipment 体育器材
unit 26 office supplies 办公用品
unit 27 books and magazines 书刊杂志
unit 28 toys 玩具大全
unit 29 at the pharmacy 在药房
unit 30 selling flowers 出售鲜花
part 4 arts 艺术赏玩
unit 31 crafts and gifts 工艺礼品
unit 32 antiques and porcelains 古玩瓷器
unit 33 painting and calligraphy 书法字画
unit 34 audio-visual products 音像制品
unit 35 musical instruments 音乐器材
unit 36 photographic equipment 摄影器材
part 5 buying foods 各色食品
unit 37 buying fruits 买水果
unit 38 fresh vegetables 新鲜蔬菜
unit 39 flavorful meat 飘香肉食
unit 40 good tea 芳香茶品
unit 41 beverages 酒水饮料
unit 42 snacks and pastries 零食糕点
part 6 shopping services 商场服务
unit 43 guidance services 提供向导
unit 44 business hours 营业时间
unit 45 packaging 商品包装
unit 46 payment 结账付款
unit 47 handling complaints 处理投诉
unit 48 maintenance services 维修服务
unit 49 returning and changing 退换商品
第二篇 旅游服务业英语
part 1 travel agency旅行社
unit 1 travelling reservation 旅行预订
unit 2 reception desk 接待处
unit 3 tour negotiation 旅行协商
unit 4 tour arrangement 旅行安排
part 2 transportation交通工具
unit 5 bus 巴士
unit 6 taxi 出租车
unit 7 subway 地铁
unit 8 train 火车
part 3 restaurant 餐厅
unit 9 table reservation 餐位预订
unit 10 greeting the guests 迎客服务
unit 11 taking orders 点菜服务
unit 12 serving dishes 上菜服务
unit 13 complaints and accidents 抱怨和意外
unit 14 paying the bill 结账买单
part 4 life and entertainment 生活娱乐
unit 15 bank service 银行服务
unit 16 shopping center 购物中心
unit 17 bar services 酒吧服务
unit 18 beauty salon 美容美发沙龙
unit 19 club 歌舞厅
第三篇 酒店服务业英语
part 1 front office service 前台服务
unit 1 room reservation 客房预订
unit 2 at the entrance 门厅服务
unit 3 reception desk 接待处
unit 4 check-in service 入住登记
unit 5 concierge service 礼宾服务
unit 6 information desk 问讯服务
unit 7 complaints and problems 客诉抱怨
unit 8 depositing baggage 行李寄存
unit 9 payment & check-out 结账退房
part 2 housekeeping service 客房服务
unit 10 floor attendance 楼层服务
unit 11 operator service 电话服务
unit 12 laundry service 洗衣服务
unit 13 room service 送餐服务
unit 14 maintenance service 维修服务
unit 15 extra services 其他服务
unit 16 emergency 紧急情况
part 3 health and recreation 康乐中心
unit 17 spa service 水疗服务
unit 18 fitness center 健身房
part 4 business center 商务中心
unit 19 secretarial service 文秘服务
unit 20 convention service 会议服务
附录 380
酒店组织结构表（各部门职位名称）
酒店常见告示
第四篇 航空服务业英语
part 1 preparation before
departure 去机场前的准备去机场前的
unit 1 purchasing tickets 购买机票
unit 2 confirming and rescheduling a flight 确认及更改航班
part 2 at the airport在机场
unit 3 inquiries at the airport 机场问询
unit 4 check-in and dealing with luggage 换登机牌与行李托运
unit 5 transiting and transferring services 过境与转机服务
unit 6 security check 安检
unit 7 boarding 登机
unit 8 delay 航班晚点
part 3 on the plane 在飞机上
unit 9 before and after departure 起飞前后
unit 10 other services on the plane 要求机上服务
unit 11 filling in an entry card and customs declaration 入境卡和海关申报单的填写
unit 12 before landing 抵达目的地前
part 4 arrival 到达目的地
unit 13 customs and immigration 办理入境手续
unit 14 claiming the luggage 提取行李
unit 15 lost baggage 丢失行李
unit 16 airport tax refund 机场退税
unit 17 through the customs 通过海关
unit 18 tourism information 旅游信息
unit 19 missing certificates 证件丢失