包邮商务英语写作

Part Ⅰ General Introduction Chapter One Introduction to International Business CommunicationLesson 1 Introduction to Business CommunicationLesson 2 Principles of Business Written Communication Chapter Two The Structure and Layout of Business LetterLesson 3 The Structure and Layout of Business LetterPart Ⅱ Extemal CommunicationChapter Three Enquiry and RequestLesson 4 Letters about Routine Inquiries Lesson 5 Letters about Routine Orders Chapter Four Claims and Complaints Lesson 6 Letters about Routine Claims and ComplaintsChapter Five Letters with Positive InformationLesson 7 Neutral Replies to Routine RequestsLesson 8 Letters Saying Yes to InquiriesLesson 9 Letters Saying Yes to OrdersLesson 10 Letters Saying Yes to ClaimsChapter Six Letters with Negative Information Lesson 11 Letters Saying No to Requests for FayorsLesson 12 Letters Saying No to OrdersLesson 13 Letters Saying No to Adjustment RequestsPart Ⅲ Internal CommunicationChapter Seven Memorandums and MinutesLesson 14 Business Memorandum WritingLesson 15 Minutes Writin9Chapter Eight ReportsLesson 16 Report WritingPart Ⅳ Modern WritingChapter Nine Modern Business English WritingLesson 17 Telegraph and TelexLesson 18 E-commerce&E-mailAppendix 1 商务英语常用缩略语Appendix 2 公司单证Appendix 3 官方证明Bibliography