包邮酒店英语实训教程

chapter one brief introduction of a hotel(酒店简介)
chapter two front desk(前厅部)
unit one room reservations(客房预订)
unit two check-in(住宿登记)
unit three concierg(礼宾服务)
unit four check-out(离店结帐)
chapter one brief introduction of a hotel(酒店简介)
chapter two front desk(前厅部)
unit one room reservations(客房预订)
unit two check-in(住宿登记)
unit three concierg(礼宾服务)
unit four check-out(离店结帐)
chapter three housekeeping(客房部)
unit one chamber service(客房服务)
unit two laundry service(洗衣服务)
unit three room service(客房送餐服务)
unit four miscellaneous services(其他服务)
chapter four food & beverage(餐饮部)
unit one reserving a table(订座)
unit two taking orders(点餐)
unit three serving food(上菜)
unit four ways of payment(付款方式)
chapter five auxiliary services(辅助服务)
unit one business service(商务服务)
unit two meeting & exhibition service(会展服务)
unit three sports and recreation service(运动与休闲服务)
unit four tourism service(旅游服务)
unit five complaints handling(投诉处理)
appendix(附录)
appendix a suggested answers(参考答案)
appendix b listening script(听力原文)
appendix c hotel facilities and prompt identification
(酒店功能设施及提示标示图)
reference(参考文献)