酒店英语

  chapter 1 front office department 　lesson l    receptionist 　exercises 　lesson 2    bell captain／bell boy 　exercises 　lesson 3 telephone operator 　exercises 　lesson 4    business center clerk 　exercises chapter 2 housekeeping department 　lesson 5    f／o cashier 　exercises 　lesson 6    room attendance 　exercises 　lesson 7 laundry attendance 　exercises chapter 3 food and beverage department 　lesson 8    bar ttender 　exercises 　lesson 9 hostess 　exereises 　lesson l0    waiter 　exercises chapter 4 shopping center chapter 5 health and entertainment center chapter 6 human resurces department chapter 7 financial department chapter 8 engineering department