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  • ISBN:9787302490524
  • 装帧:一般胶版纸
  • 册数:暂无
  • 重量:暂无
  • 开本:其它
  • 页数:161
  • 出版时间:2018-06-01
  • 条形码:9787302490524 ; 978-7-302-49052-4

本书特色

本教材是按照空中乘务员客舱服务工作流程设计和编写的,旨在使学生在模拟实际工作的情景中,练习并掌握原汁原味的客舱服务用语,能够用英语与客舱乘客友好交流,并提供优质的服务。 本教材可作为空中乘务专业本(专)科学生的课堂教学用书,也可以作为民航企业及各培训机构的空乘人员岗前培训教材,亦可作为具有一定英语基础的旅客的自学用书等。

内容简介

《民航客舱服务英语教程》涵盖了乘务员客舱服务的所有流程,包括航前准备、迎客、机上安检、延误、客舱餐饮服务、特殊旅客服务、客舱应急程序、客舱娱乐服务、转机服务、免税品销售、入境卡的填写及降落前和降落后等主要环节。

目录

目 录 Unit 1 Preparation for the Flight Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 2 Passenger Reception Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 3 Safety Check before Takeoff Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 4 Reasons for Delay Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 5 Drink and Meal Service Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 6 Special Passengers Service Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 7 Emergency Procedures Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 8 In flight Entertainment Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 9 Duty Free Sales Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 10 Transfer Service Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 11 Customs,Immigration and Quarantine Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English Unit 12 Pre arrival and Post arrival Section ADialogues Section BAnnouncements Section CSupplementary Reading Section DInterview English References Appendix The Key to the Exercises
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