包邮新编饭店实用英语听说教程

Unit One Front Office
Part A： Reservation & Check-in
Part B： Bell Service
Part C： Information Desk & Switchboard
Part D： Check-out
Part E： Handling Complaints

Unit Two Housekeeping
Part A： Guiding the Guests to Their Rooms
Part B： Chamber Service
Part C： Laundry Service
Part D： Room Service
Part E： Handling Complaints

Unit Three Food and Beverages
Part A： Receiving the Reservation
Part B： Taking the Order
Part C： Table Service
Part D： Taking the Bill
Part E： Handling Complaints

Unit Four Shopping Arcade
Part A： Inquiries about Shopping Arcade
Part B： At the Gift Shop
Part C： At the Souvenir Shop
Part D： At the Food Shop
Part E： Handling Complaints

Unit Five Recreation and Fitness Center
Part A： Introducing the Facilities
Part B： Explaining the Membership Policy
Part C： Filling Out the Application Form for Becoming a Member
Part D： Offering Help
Part E： Handling Complaints

Unit Six Beauty Parlor
Part A： Inquiries about the Beauty Parlor
Part B： At the Hairdresser's
Part C： At the Barber's
Part D： Facial Massage
Part E： Handling Complaints

Unit Seven Hotel Service
Part A： Taking Messages
Part B： Wake-up Call Service
Part C： Booking Tickets
Part D： Special Service
Part E： Handling Complaints

Key to Unit 1
Key to Unit 2
Key to Unit 3
Key to Unit 4
Key to Unit 5
Key to Unit 6
Key to Unit 7
Tapescript for Unit 1
Tapescript for Unit 2
Tapescript for Unit 3
Tapescript for Unit 4
Tapescript for Unit 5
Tapescript for Unit 6
Tapescript for Unit 7
Vocabulary
参考文献