酒店英语视听说:watching, listening & speaking

Part 1 Watching and Speaking视和说
Unit 1 General Information about the Hotel酒店基本情况
Unit 2 Banquet Service宴会服务
Unit 3 Room Service送餐服务
Unit 4 Guests’Complaints客人抱怨
Unit 5 Accepting Complaints接受投诉
Unit 6 Dealing with Complaints应对抱怨

Part 2 Listening听力
Unit 7 Room Reservation客房预订
Unit 8 Change Reservation更改预订
Unit 9 Cancel Reservation取消预订
Unit 10 Group Reservation团队预订
Unit 11 Welcoming Guests迎宾
Unit 12 Baggage Service行李服务
Unit 13 At the Cloakroom在寄存处
Unit 14 Introducing the Hotel Service介绍酒店服务
Unit 15 Reception／Check in接待／入住登记
Unit 16 Foreign Currency Exchange外币兑换
Unit 17 Check out结账退房
Unit 18 Complaints at Front Office前台投诉
Unit 19 Telephone Etiquette电话礼仪
Unit 20 Wake-up Service叫醒服务
Unit 21 Phone Transferring转接电话服务
Unit 22 Paging a Guest传呼客人
Unit 23 International and Domestic Long—Distance Calls拨打国际国内长途
Unit 24 Room Cleaning清理房间
Unit 25 Tum-Down Service做晚床服务
Unit 26 Laundry Service洗衣服务
Unit 27 Complaints at Housekeeping Department客房投诉
Unit 28 Printing&Copying Service and Using the Internet打印、复印服务和使用网络
Unit 29 Sending＆Receiving Faxes发送、接收传真
Unit 30 Booking and Tourism预订和旅游
Unit 31 At a Chinese Restaurant在中餐厅
Unit 32 At a Western Restaurant在西餐厅
Unit 33 At the Cafe在咖啡厅
Unit 34 Shopping购物
Unit 35 Recreation Center娱乐中心
Unit 36 Beauty Salon美容
Unit 37 Hair Salon美发

Appendix附录
参考文献