新版剑桥商务英语(中级):学生用书

PERSON TO PERSON page 6 面对面 1 Pleased to meet you! 很高兴见到您！ Meeting people for the first time 初次见面 2 What do you do? 您从事什么工作？ Finding out about work routines 了解他人的工作日程 3 Around the world 走遍世界 Being sensitive to other people's customs, culture and behaviour 注意外国人的习俗、文化与行为习惯 4 Could you please . . . ? 能否请您……？ Offering to help Making requests Asking permission 提供帮助·提出请求·征求同意 5 I'm sorry, could you say that again? 对不起，您能再说一遍吗？ Dealing with communication difficulties 处理沟通障碍 PHONE CALLS page 16 打电话 6 Hello, how may I help you? 您好，有什么可以帮您的吗？ Answering the phone Making a good impression on the phone 接电话·在电话里给人留下好印象 7 Hold on, I just need to make a note 请稍等，我要做个记录！ Understanding numbers and details Making notes Checking your notes 听清数字和具体内容·做电话记录·检查电话记录 8 Is everything clear? 一切都清楚了吗？ Taking long messages Leaving messages 做较长的电话记录·留口信 9 I'm calling because . . . 我打电话来的目的是…… Preparing to make a phone call Making different kinds of calls 打电话前的准备工作/打各种电话 10 I'm terribly sorry 非常抱歉 Dealing with problems on the phone 通过电话处理问题 WRITING page 26 写作 11 Layout and content 格式和内容 Good layout and style in letters and faxes 信函和传真的正确格式和文体 12 You've got mail 你有邮件 Sending and receiving e-mail messages 发送和接收电子邮件 13 Get it right! 书写正确！ Checking your spelling Correcting your punctuation 检查拼写·改正标点 14 Keep it simple and make it clear 简单明了 Writing simple sentences Writing short reports on meetings and phone calls 写简单的句子·写简短的会议报告和电话记录 15 In reply to your . . . 兹回复您的…… Replying to letters, faxes and e-mails 回复信件、传真和电子邮件 16 I am sorry to inform you that . . . 很抱歉告诉您…… Sorting out problems 解决问题 EXCHANGING INFORMATION page 38 交换信息 17 Can I ask some questions? 我能提一些问题吗？ Asking questions and giving answers Speaking politely 提问和作答·有礼貌地说话 18 I'd like some more details . . . 我想知道更多细节…… Asking about details, specifications, numbers and prices 询问细节、规格、数量和价格 19 Could you tell me more . . . ? 您能多告诉我些吗？ Asking follow-up questions Answering difficult questions 接连提问·回答难题 20 When can we meet? 我们什么时候能见面？ Arranging appointments and meetings 安排约会和会面 21 Avoiding misunderstandings 避免误会 Dealing with cultural differences 应对文化差异 22 Thank you for your order . . . 感谢您的订货 Dealing with problems with orders 处理订单问题 MEETINGS page 50 会议 23 What are your views? 您的观点是什么？ Different kinds of meetings Discussing ideas and exchanging opinions 不同类型的会议·讨论和交换看法 24 Thank you for coming! 谢谢您的光临！ Participating in one-to-one meetings 参加一对一会谈 25 The first item on the agenda is . . . 议程的**项是…… Working with an agenda Taking part in larger meetings with a chairperson 按照议程进行· 参加有会议主席主持的大型会议 26 We need to come to an agreement 我们需要达成一个协议 Taking part in negotiations 参与谈判 27 When does 'Yes' mean 'Yes'? 什么时候说“是”就是“是”？ Different styles of negotiating 不同的谈判风格 28 We need to meet . . . 我们需要会见…… Simulating a series of meetings 模拟一系列会议 ENTERTAINING VISITORS page 62 接待客人 29 Make yourself at home! 请不要拘束！ Receiving visitors Making people feel at home Giving and receiving gifts 接待客人 ·使人宾至如归·送礼和收礼 30 What shall we talk about? 我们聊点什么呢？ Small talk Socializing Building professional relationships 闲聊·社交活动·建立业务关系 31 Would you like to join me for dinner? 我能请您吃饭吗？ Deciding where to eat Table manners in different countries 决定到哪里吃饭·不同国家的餐桌礼仪 32 How do I get there? 到那儿我该怎么走？ Explaining routes Suggesting free time activities 解说路线·提出业余活动建议 33 Do you have a room available? 还有房间吗？ Arranging hotel accommodation Staying in a business hotel 安排酒店住宿·住在商务酒店 34 When things go wrong . . . 当事情出错时…… Dealing with travel and accommodation problems Advising people what to do 处理旅行和住宿问题·给人提建议 EXPLAINING AND PRESENTING page 74 讲解与展示 35 About the company . . . 关于公司 Explaining the history and structure of a company 阐述公司的历史和组织结构 36 Let me demonstrate . . . 我来演示一下…… Explaining what to do Showing people how to do things 解释要做什么·向别人说明怎么做 37 How does it work? 它是如何运作的？ Describing processes and procedures 描述流程和程序 38 Features and benefits! 特色与好处！ Marketing and advertising Sales talk 营销与广告·销售用语 39 Giving presentations 演讲 Preparing and giving a presentation 准备和演讲 40 A great new product! 很棒的新产品！ Product development Giving a presentation 产品开发·演讲 Grammar reference page 86 语法参考 Transcripts page 102 语音脚本 Files page 118 文档 附录：剑桥商务英语证书（BEC中级）考试说明 page 145