包邮卡耐基《领导艺术》-英文权威版

introduction
the human-relations revolution
1  finding the leader in you
2  starting to communicate
3  motivating people
4  expressing genuine interest in others
5  seeing things from the other
    person's point of view
6  listening to learn
7  teaming up for tomorrow
8  respecting the dignity of others
9  recognition, praise, and rewards
10  handling mistakes, complaints, and criticism
11  setting goals
12  focus and discipline